Hi @mark ,
Thank you for the update. We will keep investigating the underlying issue that was a result of that questionable camera.
Meanwhile, if you think that the camera is defective and has no damage, you can fill out an RMA request and send it back for an exchange. I cant really comment on what could be causing this on the camera itself (it would be interesting to try it), but the camera is not serviceable by the user.
https://www.modalai.com/pages/rma
Alex