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    No able to update the time using time-sync

    Ask your questions right here!
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    • Aldo Castro FreireA
      Aldo Castro Freire @tom
      last edited by

      @tom same location.

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      • tomT
        tom admin
        last edited by

        @Aldo-Castro-Freire And pinging google.com fails the same as 8.8.8.8?

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        • Aldo Castro FreireA
          Aldo Castro Freire
          last edited by

          it just hangs there, it does not even try I believe!!

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          • tomT
            tom admin
            last edited by

            @Aldo-Castro-Freire Interesting, form what I can see, everything looks like it's running correctly on the software side since you're able to get an IP just fine but the internet connection itself doesn't work...

            What does your antenna situation look like?

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            • Aldo Castro FreireA
              Aldo Castro Freire
              last edited by Aldo Castro Freire

              modem-min.png
              it was power-off at the moment of the photo

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              • tomT
                tom admin
                last edited by

                @Aldo-Castro-Freire Okay that looks normal. Can you try testing the SIM card in another device such as a cellphone to verify it can establish a valid network connection at your location?

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                • Aldo Castro FreireA
                  Aldo Castro Freire
                  last edited by

                  it is working fine on my phone

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                  • Aldo Castro FreireA
                    Aldo Castro Freire
                    last edited by

                    7329aa22-886d-4a18-a79b-be1474d214df-image.png

                    I saw the wlan has a number for some odd reason

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                    • tomT
                      tom admin
                      last edited by

                      @Aldo-Castro-Freire Looks like wlan0 is in softap mode, try doing ifconfig wlan0 down and then pinging. I wonder if the routing is getting confused

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                      • Aldo Castro FreireA
                        Aldo Castro Freire
                        last edited by Aldo Castro Freire

                        9ffe526b-3b31-4204-869c-5afdf70ef7aa-image.png

                        after that ping just hangs there

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                        • tomT
                          tom admin
                          last edited by

                          @Aldo-Castro-Freire Next thing to try

                          Disable the voxl-modem service from running automatically with:

                          systemctl disable voxl-modem
                          

                          Then reboot your VOXL with:

                          reboot
                          

                          (or power cycle)

                          Then ADB back in and run:

                          voxl-modem-start.sh
                          

                          and paste that output here as well as open a new shell and see if you're able to ping

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                          • tomT
                            tom admin
                            last edited by

                            This would be running through what the voxl-modem service does in the background but gives us better visibility

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                            • Aldo Castro FreireA
                              Aldo Castro Freire
                              last edited by

                              this is my output
                              b0a6e235-93ef-4560-9921-726b7d6a6587-image.png

                              but it does not update time and no access to internet

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                              • tomT
                                tom admin
                                last edited by

                                @Aldo-Castro-Freire From what I can see, everything looks good on both the hardware and the software side. It's possible it's an issue with the carrier.

                                We use GoogleFi for all of our testing so I unfortunately can't provide any guidance on anything related to your carrier.

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                                • Aldo Castro FreireA
                                  Aldo Castro Freire
                                  last edited by

                                  Today I tried using another provider for the SIM and it connected to the internet. Not sure where to start debugging this cause it is getting an IP, but I figure it needs internet access to get the time ?

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