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    No able to update the time using time-sync

    Ask your questions right here!
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    • T
      tom admin
      last edited by 18 Apr 2022, 19:25

      @Aldo-Castro-Freire Interesting, form what I can see, everything looks like it's running correctly on the software side since you're able to get an IP just fine but the internet connection itself doesn't work...

      What does your antenna situation look like?

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      • A
        Aldo Castro Freire
        last edited by Aldo Castro Freire 18 Apr 2022, 19:50 18 Apr 2022, 19:49

        modem-min.png
        it was power-off at the moment of the photo

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        • T
          tom admin
          last edited by 18 Apr 2022, 19:51

          @Aldo-Castro-Freire Okay that looks normal. Can you try testing the SIM card in another device such as a cellphone to verify it can establish a valid network connection at your location?

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          • A
            Aldo Castro Freire
            last edited by 19 Apr 2022, 19:16

            it is working fine on my phone

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            • A
              Aldo Castro Freire
              last edited by 19 Apr 2022, 19:21

              7329aa22-886d-4a18-a79b-be1474d214df-image.png

              I saw the wlan has a number for some odd reason

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              • T
                tom admin
                last edited by 19 Apr 2022, 19:24

                @Aldo-Castro-Freire Looks like wlan0 is in softap mode, try doing ifconfig wlan0 down and then pinging. I wonder if the routing is getting confused

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                • A
                  Aldo Castro Freire
                  last edited by Aldo Castro Freire 19 Apr 2022, 19:40 19 Apr 2022, 19:39

                  9ffe526b-3b31-4204-869c-5afdf70ef7aa-image.png

                  after that ping just hangs there

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                  • T
                    tom admin
                    last edited by 19 Apr 2022, 19:43

                    @Aldo-Castro-Freire Next thing to try

                    Disable the voxl-modem service from running automatically with:

                    systemctl disable voxl-modem
                    

                    Then reboot your VOXL with:

                    reboot
                    

                    (or power cycle)

                    Then ADB back in and run:

                    voxl-modem-start.sh
                    

                    and paste that output here as well as open a new shell and see if you're able to ping

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                    • T
                      tom admin
                      last edited by 19 Apr 2022, 19:44

                      This would be running through what the voxl-modem service does in the background but gives us better visibility

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                      • A
                        Aldo Castro Freire
                        last edited by 19 Apr 2022, 20:28

                        this is my output
                        b0a6e235-93ef-4560-9921-726b7d6a6587-image.png

                        but it does not update time and no access to internet

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                        • T
                          tom admin
                          last edited by 19 Apr 2022, 20:33

                          @Aldo-Castro-Freire From what I can see, everything looks good on both the hardware and the software side. It's possible it's an issue with the carrier.

                          We use GoogleFi for all of our testing so I unfortunately can't provide any guidance on anything related to your carrier.

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                          • A
                            Aldo Castro Freire
                            last edited by 20 Apr 2022, 03:31

                            Today I tried using another provider for the SIM and it connected to the internet. Not sure where to start debugging this cause it is getting an IP, but I figure it needs internet access to get the time ?

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