No able to update the time using time-sync

[tom]

@Aldo-Castro-Freire And has it worked in the past?

[Aldo Castro Freire]

the current location is Okotoks, Alberta, Canada. It was working fine a week ago but today it wasn't working. I have a 40Gbs plan. I got the sim in the same place and it was working fine

[tom]

@Aldo-Castro-Freire What does ifconfig wwan0 show ? And what if you just try pinging www.google.com

[tom]

Actually the full output of ifconfig may be more helpful

[tom]

Was your previous test in the same location as well?

[Aldo Castro Freire]

this is what I get

[Aldo Castro Freire]

@tom same location.

[tom]

@Aldo-Castro-Freire And pinging google.com fails the same as 8.8.8.8?

[Aldo Castro Freire]

it just hangs there, it does not even try I believe!!

[tom]

@Aldo-Castro-Freire Interesting, form what I can see, everything looks like it's running correctly on the software side since you're able to get an IP just fine but the internet connection itself doesn't work...

What does your antenna situation look like?

[Aldo Castro Freire]

it was power-off at the moment of the photo

[tom]

@Aldo-Castro-Freire Okay that looks normal. Can you try testing the SIM card in another device such as a cellphone to verify it can establish a valid network connection at your location?

[Aldo Castro Freire]

it is working fine on my phone

[Aldo Castro Freire]

I saw the wlan has a number for some odd reason

[tom]

@Aldo-Castro-Freire Looks like wlan0 is in softap mode, try doing ifconfig wlan0 down and then pinging. I wonder if the routing is getting confused

[Aldo Castro Freire]

after that ping just hangs there

[tom]

@Aldo-Castro-Freire Next thing to try

Disable the voxl-modem service from running automatically with:

systemctl disable voxl-modem

Then reboot your VOXL with:

reboot

(or power cycle)

Then ADB back in and run:

voxl-modem-start.sh

and paste that output here as well as open a new shell and see if you're able to ping

[tom]

This would be running through what the voxl-modem service does in the background but gives us better visibility

[Aldo Castro Freire]

this is my output

but it does not update time and no access to internet

[tom]

@Aldo-Castro-Freire From what I can see, everything looks good on both the hardware and the software side. It's possible it's an issue with the carrier.

We use GoogleFi for all of our testing so I unfortunately can't provide any guidance on anything related to your carrier.