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    No able to update the time using time-sync

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    • tomT
      tom admin
      last edited by

      @Aldo-Castro-Freire Okay that looks normal. Can you try testing the SIM card in another device such as a cellphone to verify it can establish a valid network connection at your location?

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      • Aldo Castro FreireA
        Aldo Castro Freire
        last edited by

        it is working fine on my phone

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        • Aldo Castro FreireA
          Aldo Castro Freire
          last edited by

          7329aa22-886d-4a18-a79b-be1474d214df-image.png

          I saw the wlan has a number for some odd reason

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          • tomT
            tom admin
            last edited by

            @Aldo-Castro-Freire Looks like wlan0 is in softap mode, try doing ifconfig wlan0 down and then pinging. I wonder if the routing is getting confused

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            • Aldo Castro FreireA
              Aldo Castro Freire
              last edited by Aldo Castro Freire

              9ffe526b-3b31-4204-869c-5afdf70ef7aa-image.png

              after that ping just hangs there

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              • tomT
                tom admin
                last edited by

                @Aldo-Castro-Freire Next thing to try

                Disable the voxl-modem service from running automatically with:

                systemctl disable voxl-modem
                

                Then reboot your VOXL with:

                reboot
                

                (or power cycle)

                Then ADB back in and run:

                voxl-modem-start.sh
                

                and paste that output here as well as open a new shell and see if you're able to ping

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                • tomT
                  tom admin
                  last edited by

                  This would be running through what the voxl-modem service does in the background but gives us better visibility

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                  • Aldo Castro FreireA
                    Aldo Castro Freire
                    last edited by

                    this is my output
                    b0a6e235-93ef-4560-9921-726b7d6a6587-image.png

                    but it does not update time and no access to internet

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                    • tomT
                      tom admin
                      last edited by

                      @Aldo-Castro-Freire From what I can see, everything looks good on both the hardware and the software side. It's possible it's an issue with the carrier.

                      We use GoogleFi for all of our testing so I unfortunately can't provide any guidance on anything related to your carrier.

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                      • Aldo Castro FreireA
                        Aldo Castro Freire
                        last edited by

                        Today I tried using another provider for the SIM and it connected to the internet. Not sure where to start debugging this cause it is getting an IP, but I figure it needs internet access to get the time ?

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