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VOXL2 troubleshooting

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  • C Offline
    C Offline
    claw
    wrote on last edited by
    #1

    I have two VOXL2 boards as parts of Starling drones. They were both unresponsive to ADB so I reinstalled the base firmware using the unbrick procedures. I was able to get a successful result from QDL for both the provisioning and flat build install, however, ADB from my Linux machine does not find the devices. How do I troubleshoot this further?

    Thank you

    ModeratorM 1 Reply Last reply
    0
    • C claw

      I have two VOXL2 boards as parts of Starling drones. They were both unresponsive to ADB so I reinstalled the base firmware using the unbrick procedures. I was able to get a successful result from QDL for both the provisioning and flat build install, however, ADB from my Linux machine does not find the devices. How do I troubleshoot this further?

      Thank you

      ModeratorM Offline
      ModeratorM Offline
      Moderator
      ModalAI Team
      wrote on last edited by
      #2

      @claw what does lsusb report?

      C 1 Reply Last reply
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      • ModeratorM Moderator

        @claw what does lsusb report?

        C Offline
        C Offline
        claw
        wrote on last edited by
        #3

        @Moderator here is a screenshot before and after plugging the usb cable in:

        7eda5c82-560e-4fdb-8e27-11e1904e93d7-image.png

        tomT 1 Reply Last reply
        0
        • C claw

          @Moderator here is a screenshot before and after plugging the usb cable in:

          7eda5c82-560e-4fdb-8e27-11e1904e93d7-image.png

          tomT Offline
          tomT Offline
          tom
          admin
          wrote on last edited by
          #4

          @claw It looks as though the board is booting into fastboot. At this point you should be able to install the voxl2_SDK with ./install.sh

          C 1 Reply Last reply
          0
          • tomT tom

            @claw It looks as though the board is booting into fastboot. At this point you should be able to install the voxl2_SDK with ./install.sh

            C Offline
            C Offline
            claw
            wrote on last edited by
            #5

            @tom oh, ok. I thought I'd have adb from the firmware. My mistake. Thanks for the help.

            C 1 Reply Last reply
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            • C claw

              @tom oh, ok. I thought I'd have adb from the firmware. My mistake. Thanks for the help.

              C Offline
              C Offline
              claw
              wrote on last edited by
              #6

              @tom I tried to install the SDK but it failed.
              I did re-read the instructions for unbricking which do say that ADB should be available after installing the flat build. Is there a mechanism for returning the boards for repair?

              e8165df7-6cf4-4744-8b01-78bf36c921c4-image.png

              tomT 1 Reply Last reply
              0
              • C claw

                @tom I tried to install the SDK but it failed.
                I did re-read the instructions for unbricking which do say that ADB should be available after installing the flat build. Is there a mechanism for returning the boards for repair?

                e8165df7-6cf4-4744-8b01-78bf36c921c4-image.png

                tomT Offline
                tomT Offline
                tom
                admin
                wrote on last edited by
                #7

                @claw Can you double check that you're loading the correct QDL image? You'll need to determine whether your board is an M0054-1 or M0054-2

                Link Preview Image
                VOXL 2 HW Versions

                ModalAI technical documentation for VOXL and VOXL 2 Companion Computers for PX4 and ArduPilot Obstacle Avoidance and GPS-denied navigation, assembled in the USA

                favicon

                ModalAI Technical Docs (docs.modalai.com)

                C 1 Reply Last reply
                0
                • tomT tom

                  @claw Can you double check that you're loading the correct QDL image? You'll need to determine whether your board is an M0054-1 or M0054-2

                  Link Preview Image
                  VOXL 2 HW Versions

                  ModalAI technical documentation for VOXL and VOXL 2 Companion Computers for PX4 and ArduPilot Obstacle Avoidance and GPS-denied navigation, assembled in the USA

                  favicon

                  ModalAI Technical Docs (docs.modalai.com)

                  C Offline
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                  claw
                  wrote on last edited by
                  #8

                  @tom i did check that initially and again before I loaded it this last time. We have the older version boards.

                  tomT 1 Reply Last reply
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                  • C claw

                    @tom i did check that initially and again before I loaded it this last time. We have the older version boards.

                    tomT Offline
                    tomT Offline
                    tom
                    admin
                    wrote on last edited by
                    #9

                    @claw Are you running Ubuntu natively? If so, what version?

                    C 1 Reply Last reply
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                    • tomT tom

                      @claw Are you running Ubuntu natively? If so, what version?

                      C Offline
                      C Offline
                      claw
                      wrote on last edited by
                      #10

                      @tom yes, 22.04

                      tomT 1 Reply Last reply
                      0
                      • C claw

                        @tom yes, 22.04

                        tomT Offline
                        tomT Offline
                        tom
                        admin
                        wrote on last edited by
                        #11

                        @claw I would try installing the SDK with ./install.sh -w to wipe all partitions and start fresh.

                        If that doesn't work it may be worth submitting an RMA: https://www.modalai.com/pages/rma

                        C 1 Reply Last reply
                        0
                        • tomT tom

                          @claw I would try installing the SDK with ./install.sh -w to wipe all partitions and start fresh.

                          If that doesn't work it may be worth submitting an RMA: https://www.modalai.com/pages/rma

                          C Offline
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                          claw
                          wrote on last edited by
                          #12

                          @tom thank you. I'll give that a shot.

                          C 1 Reply Last reply
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                          • C claw

                            @tom thank you. I'll give that a shot.

                            C Offline
                            C Offline
                            claw
                            wrote on last edited by
                            #13

                            @tom That completed successfully, but still doesn't provide adb. Also, lsusb still shows the fastboot device whereas the other Starlings that are working show a qualcom device.

                            tomT 1 Reply Last reply
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                            • C claw

                              @tom That completed successfully, but still doesn't provide adb. Also, lsusb still shows the fastboot device whereas the other Starlings that are working show a qualcom device.

                              tomT Offline
                              tomT Offline
                              tom
                              admin
                              wrote on last edited by
                              #14

                              @claw That is definitely not the expected behavior, I recommend going through the RMA process

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