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  3. Starling drone shut down mid flight

Starling drone shut down mid flight

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  • Alex KushleyevA Alex Kushleyev

    @Shivam-Sehgal , sorry for the delay!

    Can you please contact our RMA department and send them the pictures of the current state of the board and camera adapter interposers. Our production team can evaluate the pictures. On some products the interposer boards may be glued in place for robustness, so they can suggest best way to handle it.

    In general, here is a diagram from the Hirose's product manual that shows how typically you should remove these connnectors:

    image (25).png

    image (26).png

    Alex

    Shivam SehgalS Offline
    Shivam SehgalS Offline
    Shivam Sehgal
    Contributor
    wrote on last edited by
    #20

    @Alex-Kushleyev Yes Alex, it's glued to the board. Sorry, how can I connect with RMA department?

    Alex KushleyevA 1 Reply Last reply
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    • Shivam SehgalS Shivam Sehgal

      @Alex-Kushleyev Yes Alex, it's glued to the board. Sorry, how can I connect with RMA department?

      Alex KushleyevA Offline
      Alex KushleyevA Offline
      Alex Kushleyev
      ModalAI Team
      wrote on last edited by
      #21

      @Shivam-Sehgal

      Link Preview Image
      Repair Merchandise Authorization

      All of our products are thoroughly tested both functionally and physically prior to shipment. For a copy of your products test records, please message at contact@modalai.com with the serial number.  For troubleshooting and software functionality questions, please refer to our forum. View our terms and conditions. If an

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      ModalAI, Inc. (www.modalai.com)

      Shivam SehgalS 1 Reply Last reply
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      • Alex KushleyevA Alex Kushleyev

        @Shivam-Sehgal

        Link Preview Image
        Repair Merchandise Authorization

        All of our products are thoroughly tested both functionally and physically prior to shipment. For a copy of your products test records, please message at contact@modalai.com with the serial number.  For troubleshooting and software functionality questions, please refer to our forum. View our terms and conditions. If an

        favicon

        ModalAI, Inc. (www.modalai.com)

        Shivam SehgalS Offline
        Shivam SehgalS Offline
        Shivam Sehgal
        Contributor
        wrote on last edited by
        #22

        @Alex-Kushleyev It's a form to send my drone for repair, can't I repair it myself? I have already ordered all the parts required. I just need to understand how to remove the glue.

        tomT Jeremy SchmidtJ 2 Replies Last reply
        0
        • Shivam SehgalS Shivam Sehgal

          @Alex-Kushleyev It's a form to send my drone for repair, can't I repair it myself? I have already ordered all the parts required. I just need to understand how to remove the glue.

          tomT Offline
          tomT Offline
          tom
          admin
          wrote on last edited by
          #23

          @Shivam-Sehgal I will see if a member from our production team can chime in here

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          • Shivam SehgalS Shivam Sehgal

            @Alex-Kushleyev It's a form to send my drone for repair, can't I repair it myself? I have already ordered all the parts required. I just need to understand how to remove the glue.

            Jeremy SchmidtJ Offline
            Jeremy SchmidtJ Offline
            Jeremy Schmidt
            ModalAI Team
            wrote on last edited by
            #24

            @Shivam-Sehgal
            The glue is an easy to remove RTV silicone adhesive. If you follow the instructions posted by Alex, you should be successful. I've done this myself a couple of times.

            After removing you will need to clean away as much of the remaining glue on the voxl2 as possible before installing the new adapter board. You don't necessarily need to apply glue when installing the new board, but we find it helps with keeping the adapter from accidentally teetering at the hirose connector.

            Please let me know if you need further help with this matter

            Shivam SehgalS 1 Reply Last reply
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            • Jeremy SchmidtJ Jeremy Schmidt

              @Shivam-Sehgal
              The glue is an easy to remove RTV silicone adhesive. If you follow the instructions posted by Alex, you should be successful. I've done this myself a couple of times.

              After removing you will need to clean away as much of the remaining glue on the voxl2 as possible before installing the new adapter board. You don't necessarily need to apply glue when installing the new board, but we find it helps with keeping the adapter from accidentally teetering at the hirose connector.

              Please let me know if you need further help with this matter

              Shivam SehgalS Offline
              Shivam SehgalS Offline
              Shivam Sehgal
              Contributor
              wrote on last edited by
              #25

              @Jeremy-Schmidt So I don't need heat or any special tool for it I can directly remove by hand?

              Shivam SehgalS 1 Reply Last reply
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              • Shivam SehgalS Shivam Sehgal

                @Jeremy-Schmidt So I don't need heat or any special tool for it I can directly remove by hand?

                Shivam SehgalS Offline
                Shivam SehgalS Offline
                Shivam Sehgal
                Contributor
                wrote on last edited by Shivam Sehgal
                #26

                @tom I was able to get the camera board out thank you but ...

                When I again add the 2 new camera boards with out the camera's attached it works I can adb into the board, but as soon as any camera is added I cannot adb into the board.

                I am using 2 new boards and 2 new camera's tracking and hires it seems like the issue is something else what can I do?

                tomT 1 Reply Last reply
                0
                • Shivam SehgalS Shivam Sehgal

                  @tom I was able to get the camera board out thank you but ...

                  When I again add the 2 new camera boards with out the camera's attached it works I can adb into the board, but as soon as any camera is added I cannot adb into the board.

                  I am using 2 new boards and 2 new camera's tracking and hires it seems like the issue is something else what can I do?

                  tomT Offline
                  tomT Offline
                  tom
                  admin
                  wrote on last edited by
                  #27

                  @Shivam-Sehgal Double check the pinouts to ensure the sensors aren't being plugged in backwards, that is the most likely cause of a board not booting

                  Shivam SehgalS 1 Reply Last reply
                  0
                  • tomT tom

                    @Shivam-Sehgal Double check the pinouts to ensure the sensors aren't being plugged in backwards, that is the most likely cause of a board not booting

                    Shivam SehgalS Offline
                    Shivam SehgalS Offline
                    Shivam Sehgal
                    Contributor
                    wrote on last edited by
                    #28

                    @tom thanks I had opened the board so I did not notice it, only if I had assemble I would have noticed it.
                    Thank you so much it worked!

                    Shivam SehgalS 1 Reply Last reply
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                    • Shivam SehgalS Shivam Sehgal

                      @tom thanks I had opened the board so I did not notice it, only if I had assemble I would have noticed it.
                      Thank you so much it worked!

                      Shivam SehgalS Offline
                      Shivam SehgalS Offline
                      Shivam Sehgal
                      Contributor
                      wrote on last edited by
                      #29

                      @tom @Alex-Kushleyev
                      I corrected everything and it seemed to work for a minute there then again adb connection broke.

                      I disconnect the cameras and I am able to adb but with the cameras it does work for like 10 seconds and then the connection breaks.

                      Alex KushleyevA 1 Reply Last reply
                      0
                      • Shivam SehgalS Shivam Sehgal

                        @tom @Alex-Kushleyev
                        I corrected everything and it seemed to work for a minute there then again adb connection broke.

                        I disconnect the cameras and I am able to adb but with the cameras it does work for like 10 seconds and then the connection breaks.

                        Alex KushleyevA Offline
                        Alex KushleyevA Offline
                        Alex Kushleyev
                        ModalAI Team
                        wrote on last edited by
                        #30

                        @Shivam-Sehgal , does it look like the board is rebooting after 10 seconds of running with cameras enabled? also, what if you ssh into the board, does the SSH connection stay alive when the cameras are connecting?

                        Also, how are you powering the drone for this test - battery or power supply?

                        Alex

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