Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Groups
Collapse
Brand Logo

ModalAI Forum

  1. ModalAI Support Forum
  2. VOXL Accessories
  3. Cellular Modems
  4. LTE - Modem Works But Cannot Ping

LTE - Modem Works But Cannot Ping

Scheduled Pinned Locked Moved Cellular Modems
27 Posts 4 Posters 6.9k Views 4 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • derrick0799D derrick0799

    @tom, I am using the add-on

    tomT Offline
    tomT Offline
    tom
    admin
    wrote on last edited by
    #10

    @derrick0799 Can you disable the voxl-modem service from running with systemctl disable voxl-modem and reboot your voxl.

    Then run voxl-modem-start.sh manually so I can see the full output?

    derrick0799D 2 Replies Last reply
    0
    • vmassagueV vmassague

      @tom I'm using the Add-on also and I'm using the Sierra 7607

      tomT Offline
      tomT Offline
      tom
      admin
      wrote on last edited by
      #11

      @vmassague Can you disable the voxl-modem service from running with systemctl disable voxl-modem and reboot your voxl.

      Then run voxl-modem-start.sh manually so I can see the full output?

      1 Reply Last reply
      0
      • tomT tom

        @derrick0799 Can you disable the voxl-modem service from running with systemctl disable voxl-modem and reboot your voxl.

        Then run voxl-modem-start.sh manually so I can see the full output?

        derrick0799D Offline
        derrick0799D Offline
        derrick0799
        Contributor
        wrote on last edited by
        #12

        @tom, sure. It will be later this evening before I am able to do so.

        tomT 1 Reply Last reply
        0
        • derrick0799D derrick0799

          @tom, sure. It will be later this evening before I am able to do so.

          tomT Offline
          tomT Offline
          tom
          admin
          wrote on last edited by
          #13

          @derrick0799 @vmassague Another thing for both of you to check is to see if the APN is indeed set correctly, you can do this with the following command:

          / # echo -ne "AT+CGDCONT?\r" | busybox microcom -t 1000 /dev/ttyUSB2
          AT+CGDCONT?
          +CGDCONT: 1,"IP","h2g2","0.0.0.0",0,0,0,0
          +CGDCONT: 2,"IPV4V6","ims","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0
          +CGDCONT: 3,"IPV4V6","sos","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,1
          

          In this case, my APN is h2g2 for GoogleFi

          derrick0799D 1 Reply Last reply
          0
          • tomT tom

            @derrick0799 Can you disable the voxl-modem service from running with systemctl disable voxl-modem and reboot your voxl.

            Then run voxl-modem-start.sh manually so I can see the full output?

            derrick0799D Offline
            derrick0799D Offline
            derrick0799
            Contributor
            wrote on last edited by
            #14

            @tom I ran 'systemctl disable voxl-modem' and reboot voxl then...
            yocto:~$ voxl-modem-start.sh

            VOXL detected...

            Initializing v2 modem...

            Waiting for ttyUSB2...
            ttyUSB2

            Initalizing cellular connection...
            Configuring GPIO to pull modem out of reset
            Waiting for the diag serial port(/dev/ttyUSB0) to activate
            checking for serial port: /dev/ttyUSB0
            /dev/ttyUSB0 is available
            Verifying existence of QMI port(/dev/cdc-wdm0)
            checking for serial port: /dev/cdc-wdm0
            /dev/cdc-wdm0 is available
            Unstick QMI countdown: 10
            Unstick QMI countdown: 9
            Unstick QMI countdown: 8
            Unstick QMI countdown: 7
            Unstick QMI countdown: 6
            "12253379280"
            Checking for system registration
            Attempt: 1
            {
            "registration": "registered",
            "plmn_mcc": 311,
            "plmn_mnc": 480,
            "plmn_description": "Verizon ",
            "roaming": false
            }

            response: [{
            "registration": "registered",
            "plmn_mcc": 311,
            "plmn_mnc": 480,
            "plmn_description": "Verizon ",
            "roaming": false
            }
            ]
            Successfully registered with the network
            Starting network
            "No effect"
            Checking connection status
            Connection is up
            Using the DHCP client to get an IP address
            udhcpc (v1.23.2) started
            Sending discover...
            Sending select for 100.68.239.240...
            Lease of 100.68.239.240 obtained, lease time 7200

            1 Reply Last reply
            0
            • tomT tom

              @derrick0799 @vmassague Another thing for both of you to check is to see if the APN is indeed set correctly, you can do this with the following command:

              / # echo -ne "AT+CGDCONT?\r" | busybox microcom -t 1000 /dev/ttyUSB2
              AT+CGDCONT?
              +CGDCONT: 1,"IP","h2g2","0.0.0.0",0,0,0,0
              +CGDCONT: 2,"IPV4V6","ims","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0
              +CGDCONT: 3,"IPV4V6","sos","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,1
              

              In this case, my APN is h2g2 for GoogleFi

              derrick0799D Offline
              derrick0799D Offline
              derrick0799
              Contributor
              wrote on last edited by
              #15

              @tom said in LTE - Modem Works But Cannot Ping:

              echo -ne "AT+CGDCONT?\r" | busybox microcom -t 1000 /dev/ttyUSB2

              yocto:~$ echo -ne "AT+CGDCONT?\r" | busybox microcom -t 1000 /dev/ttyUSB2
              AT+CGDCONT?
              +CGDCONT: 1,"IP","vzwinternet","0.0.0.0",0,0,0,0
              +CGDCONT: 2,"IPV4V6","ims","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0
              +CGDCONT: 3,"IPV4V6","sos","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,1

              OK

              tomT 1 Reply Last reply
              0
              • tomT Offline
                tomT Offline
                tom
                admin
                wrote on last edited by
                #16

                @derrick0799 Do you have WiFi connected? If so, try disabling it with ifconfig wlan0 down and seeing if you can then ping.

                Also, can I see the output of route -n?

                Same for you @vmassague something to try.

                derrick0799D 1 Reply Last reply
                0
                • derrick0799D derrick0799

                  @tom said in LTE - Modem Works But Cannot Ping:

                  echo -ne "AT+CGDCONT?\r" | busybox microcom -t 1000 /dev/ttyUSB2

                  yocto:~$ echo -ne "AT+CGDCONT?\r" | busybox microcom -t 1000 /dev/ttyUSB2
                  AT+CGDCONT?
                  +CGDCONT: 1,"IP","vzwinternet","0.0.0.0",0,0,0,0
                  +CGDCONT: 2,"IPV4V6","ims","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0
                  +CGDCONT: 3,"IPV4V6","sos","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,1

                  OK

                  tomT Offline
                  tomT Offline
                  tom
                  admin
                  wrote on last edited by
                  #17

                  @derrick0799 Looks like APN is setting correctly so that's good

                  1 Reply Last reply
                  0
                  • tomT tom

                    @derrick0799 Do you have WiFi connected? If so, try disabling it with ifconfig wlan0 down and seeing if you can then ping.

                    Also, can I see the output of route -n?

                    Same for you @vmassague something to try.

                    derrick0799D Offline
                    derrick0799D Offline
                    derrick0799
                    Contributor
                    wrote on last edited by
                    #18

                    @tom after disabling wlan0,
                    / # ping 8.8.8.8
                    connect: Network is unreachable

                    / # route -n
                    Kernel IP routing table
                    Destination Gateway Genmask Flags Metric Ref Use Iface
                    172.17.0.0 0.0.0.0 255.255.0.0 U 0 0 0 docker0
                    / #

                    1 Reply Last reply
                    0
                    • tomT Offline
                      tomT Offline
                      tom
                      admin
                      wrote on last edited by
                      #19

                      @derrick0799 What does ifconfig show?

                      derrick0799D 1 Reply Last reply
                      0
                      • tomT tom

                        @derrick0799 What does ifconfig show?

                        derrick0799D Offline
                        derrick0799D Offline
                        derrick0799
                        Contributor
                        wrote on last edited by
                        #20

                        @tom
                        / # ifconfig
                        docker0 Link encap:Ethernet HWaddr 02:42:77:DF:4E:80
                        inet addr:172.17.0.1 Bcast:0.0.0.0 Mask:255.255.0.0
                        inet6 addr: fe80::42:77ff:fedf:4e80/64 Scope:Link
                        UP BROADCAST MULTICAST MTU:1500 Metric:1
                        RX packets:0 errors:0 dropped:0 overruns:0 frame:0
                        TX packets:2 errors:0 dropped:0 overruns:0 carrier:0
                        collisions:0 txqueuelen:0
                        RX bytes:0 (0.0 B) TX bytes:140 (140.0 B)

                        lo Link encap:Local Loopback
                        inet addr:127.0.0.1 Mask:255.0.0.0
                        inet6 addr: ::1/128 Scope:Host
                        UP LOOPBACK RUNNING MTU:65536 Metric:1
                        RX packets:609376 errors:0 dropped:0 overruns:0 frame:0
                        TX packets:609376 errors:0 dropped:0 overruns:0 carrier:0
                        collisions:0 txqueuelen:0
                        RX bytes:65142775 (62.1 MiB) TX bytes:65142775 (62.1 MiB)

                        / #

                        1 Reply Last reply
                        0
                        • tomT Offline
                          tomT Offline
                          tom
                          admin
                          wrote on last edited by
                          #21

                          @derrick0799 Is that the output after running voxl-modem-start.sh?

                          1 Reply Last reply
                          0
                          • tomT Offline
                            tomT Offline
                            tom
                            admin
                            wrote on last edited by
                            #22

                            At that point, you should be seeing something similar to:

                            wwan0     Link encap:UNSPEC  HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00  
                                      inet addr:30.60.23.115  P-t-P:30.60.23.115  Mask:255.255.255.248
                                      UP POINTOPOINT RUNNING NOARP MULTICAST  MTU:1500  Metric:1
                                      RX packets:33 errors:0 dropped:0 overruns:0 frame:0
                                      TX packets:55 errors:0 dropped:0 overruns:0 carrier:0
                                      collisions:0 txqueuelen:1000 
                                      RX bytes:3214 (3.1 KiB)  TX bytes:4672 (4.5 KiB)
                            
                            derrick0799D 2 Replies Last reply
                            0
                            • tomT tom

                              At that point, you should be seeing something similar to:

                              wwan0     Link encap:UNSPEC  HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00  
                                        inet addr:30.60.23.115  P-t-P:30.60.23.115  Mask:255.255.255.248
                                        UP POINTOPOINT RUNNING NOARP MULTICAST  MTU:1500  Metric:1
                                        RX packets:33 errors:0 dropped:0 overruns:0 frame:0
                                        TX packets:55 errors:0 dropped:0 overruns:0 carrier:0
                                        collisions:0 txqueuelen:1000 
                                        RX bytes:3214 (3.1 KiB)  TX bytes:4672 (4.5 KiB)
                              
                              derrick0799D Offline
                              derrick0799D Offline
                              derrick0799
                              Contributor
                              wrote on last edited by
                              #23

                              @tom I think my problem was that the wifi was connected when I ran the voxl-modem-start.sh
                              Now that I am connect with adb everything started working when I re-ran voxl-modem-start.sh. It is pinging as it should.

                              1 Reply Last reply
                              0
                              • tomT tom

                                At that point, you should be seeing something similar to:

                                wwan0     Link encap:UNSPEC  HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00  
                                          inet addr:30.60.23.115  P-t-P:30.60.23.115  Mask:255.255.255.248
                                          UP POINTOPOINT RUNNING NOARP MULTICAST  MTU:1500  Metric:1
                                          RX packets:33 errors:0 dropped:0 overruns:0 frame:0
                                          TX packets:55 errors:0 dropped:0 overruns:0 carrier:0
                                          collisions:0 txqueuelen:1000 
                                          RX bytes:3214 (3.1 KiB)  TX bytes:4672 (4.5 KiB)
                                
                                derrick0799D Offline
                                derrick0799D Offline
                                derrick0799
                                Contributor
                                wrote on last edited by
                                #24

                                @tom
                                / # ifconfig
                                docker0 Link encap:Ethernet HWaddr 02:42:77:DF:4E:80
                                inet addr:172.17.0.1 Bcast:0.0.0.0 Mask:255.255.0.0
                                inet6 addr: fe80::42:77ff:fedf:4e80/64 Scope:Link
                                UP BROADCAST MULTICAST MTU:1500 Metric:1
                                RX packets:0 errors:0 dropped:0 overruns:0 frame:0
                                TX packets:2 errors:0 dropped:0 overruns:0 carrier:0
                                collisions:0 txqueuelen:0
                                RX bytes:0 (0.0 B) TX bytes:140 (140.0 B)

                                lo Link encap:Local Loopback
                                inet addr:127.0.0.1 Mask:255.0.0.0
                                inet6 addr: ::1/128 Scope:Host
                                UP LOOPBACK RUNNING MTU:65536 Metric:1
                                RX packets:1472332 errors:0 dropped:0 overruns:0 frame:0
                                TX packets:1472332 errors:0 dropped:0 overruns:0 carrier:0
                                collisions:0 txqueuelen:0
                                RX bytes:155328799 (148.1 MiB) TX bytes:155328799 (148.1 MiB)

                                wwan0 Link encap:UNSPEC HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00
                                inet addr:100.76.95.21 P-t-P:100.76.95.21 Mask:255.255.255.252
                                UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1
                                RX packets:2 errors:0 dropped:0 overruns:0 frame:0
                                TX packets:2713 errors:0 dropped:0 overruns:0 carrier:0
                                collisions:0 txqueuelen:1000
                                RX bytes:612 (612.0 B) TX bytes:1304344 (1.2 MiB)

                                / # ping 8.8.8.8
                                PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
                                64 bytes from 8.8.8.8: icmp_req=1 ttl=113 time=34.3 ms
                                64 bytes from 8.8.8.8: icmp_req=2 ttl=113 time=35.1 ms
                                64 bytes from 8.8.8.8: icmp_req=3 ttl=113 time=34.0 ms
                                64 bytes from 8.8.8.8: icmp_req=4 ttl=113 time=27.1 ms
                                64 bytes from 8.8.8.8: icmp_req=5 ttl=113 time=31.1 ms
                                64 bytes from 8.8.8.8: icmp_req=6 ttl=113 time=36.5 ms
                                64 bytes from 8.8.8.8: icmp_req=7 ttl=113 time=24.0 ms

                                Thanks @Tom

                                1 Reply Last reply
                                0
                                • tomT Offline
                                  tomT Offline
                                  tom
                                  admin
                                  wrote on last edited by
                                  #25

                                  @derrick0799 Great to hear!

                                  1 Reply Last reply
                                  0
                                  • vmassagueV Offline
                                    vmassagueV Offline
                                    vmassague
                                    wrote on last edited by
                                    #26

                                    Problem solved for me too! I think it was also the wlan0 being up. Thanks a lot for the support @tom

                                    tomT 1 Reply Last reply
                                    0
                                    • vmassagueV vmassague

                                      Problem solved for me too! I think it was also the wlan0 being up. Thanks a lot for the support @tom

                                      tomT Offline
                                      tomT Offline
                                      tom
                                      admin
                                      wrote on last edited by
                                      #27

                                      @vmassague Awesome!

                                      1 Reply Last reply
                                      0
                                      • wilkinsafW wilkinsaf referenced this topic on

                                      Hello! It looks like you're interested in this conversation, but you don't have an account yet.

                                      Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.

                                      With your input, this post could be even better 💗

                                      Register Login
                                      Reply
                                      • Reply as topic
                                      Log in to reply
                                      • Oldest to Newest
                                      • Newest to Oldest
                                      • Most Votes


                                      ModalAI
                                      Categories Recent Tags ModalAI.com Docs
                                      © 2026 ModalAI® · Accelerating autonomy for smaller, smarter, safer drones · Powered by NodeBB
                                      • Login

                                      • Don't have an account? Register

                                      • Login or register to search.
                                      • First post
                                        Last post
                                      0
                                      • Categories
                                      • Recent
                                      • Tags
                                      • Popular
                                      • Users
                                      • Groups