@Ashish-Kumar
Few things:
- Please stop trying with only USB-C, that is invalid. Think of this as your smartphone... there is always a battery present (our power module) before you insert a USB-C cable.
- Please remove USB-C, Plug in the power module when it is OFF, then turn the power module ON.., then insert the USB-C cable. Our Hardware is not hot-swappable. Only USB ports can tolerate an active host connection, but all power supplies must be OFF when plugged in, then turned ON.
- Your power module was delivered with clear heatshrink. What happened to it? That would not be a covered RMA since the HW of the power module is now compromised.
- Can you confirm if you have tried multiple USB cables and multiple ports on your PC? (or even another PC?). We often see that fix some folks issues, either a lose cable or bad port... happens more than you would think.
After those steps are confirmed, then I think @tom can guide you further.
Thanks!





