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    No able to update the time using time-sync

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    • Aldo Castro FreireA
      Aldo Castro Freire
      last edited by

      Hey guys I have been using the time service to get the time to get access the internet. but it is not able to update the time and therefore no access to the internet. It has been running for quite some time now

      connectedInternet.png
      so it is able to get an IP
      no-time-sync.png

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      • tomT
        tom admin
        last edited by

        @Aldo-Castro-Freire The voxl-time-sync service does not update the VOXL's time. All it does is loop until the VOXL's time is updated. The VOXL's time is usually updated shortly after it has connected to the internet.

        It looks like you're using an LTE modem? Are you able to ping an IP to determine whether you have an internet connection?

        Aldo Castro FreireA 1 Reply Last reply Reply Quote 0
        • Aldo Castro FreireA
          Aldo Castro Freire @tom
          last edited by Aldo Castro Freire

          @tom yes, but I am unable to ping 8.8.8.8 for example it just hangs there. also, voxl-time-sync never picks up the real-time. I am not sure how to debug this one because the modem shows it does pick up an IP

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          • tomT
            tom admin
            last edited by

            @Aldo-Castro-Freire Okay so that is a different issue and voxl-time-sync is not affecting that at all.

            What kind of LTE modem are you using and what carrier?

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            • Aldo Castro FreireA
              Aldo Castro Freire
              last edited by

              it is using the LTE modem https://www.modalai.com/collections/voxl-add-ons/products/voxl-lte?variant=32449203601459 WP7610.

              it is currently using the Telus carrier, apn is isp.telus.com

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              • tomT
                tom admin
                last edited by

                @Aldo-Castro-Freire Where are you located? Depending on your location the modem / SIM may not be supported.

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                • tomT
                  tom admin
                  last edited by

                  @Aldo-Castro-Freire And has it worked in the past?

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                  • Aldo Castro FreireA
                    Aldo Castro Freire
                    last edited by

                    the current location is Okotoks, Alberta, Canada. It was working fine a week ago but today it wasn't working. I have a 40Gbs plan. I got the sim in the same place and it was working fine

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                    • tomT
                      tom admin
                      last edited by

                      @Aldo-Castro-Freire What does ifconfig wwan0 show ? And what if you just try pinging www.google.com

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                      • tomT
                        tom admin
                        last edited by

                        Actually the full output of ifconfig may be more helpful

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                        • tomT
                          tom admin
                          last edited by

                          Was your previous test in the same location as well?

                          Aldo Castro FreireA 1 Reply Last reply Reply Quote 0
                          • Aldo Castro FreireA
                            Aldo Castro Freire
                            last edited by

                            de07a8b5-d935-4fdd-8bd7-842015d46e99-image.png

                            this is what I get

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                            • Aldo Castro FreireA
                              Aldo Castro Freire @tom
                              last edited by

                              @tom same location.

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                              • tomT
                                tom admin
                                last edited by

                                @Aldo-Castro-Freire And pinging google.com fails the same as 8.8.8.8?

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                                • Aldo Castro FreireA
                                  Aldo Castro Freire
                                  last edited by

                                  it just hangs there, it does not even try I believe!!

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                                  • tomT
                                    tom admin
                                    last edited by

                                    @Aldo-Castro-Freire Interesting, form what I can see, everything looks like it's running correctly on the software side since you're able to get an IP just fine but the internet connection itself doesn't work...

                                    What does your antenna situation look like?

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                                    • Aldo Castro FreireA
                                      Aldo Castro Freire
                                      last edited by Aldo Castro Freire

                                      modem-min.png
                                      it was power-off at the moment of the photo

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                                      • tomT
                                        tom admin
                                        last edited by

                                        @Aldo-Castro-Freire Okay that looks normal. Can you try testing the SIM card in another device such as a cellphone to verify it can establish a valid network connection at your location?

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                                        • Aldo Castro FreireA
                                          Aldo Castro Freire
                                          last edited by

                                          it is working fine on my phone

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                                          • Aldo Castro FreireA
                                            Aldo Castro Freire
                                            last edited by

                                            7329aa22-886d-4a18-a79b-be1474d214df-image.png

                                            I saw the wlan has a number for some odd reason

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