Request Support: VOXL 2 Mini No USB Power / Dim LED Issue
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Hi ModalAI Support,
I am experiencing an issue with my VOXL 2 Mini.
I had the VOXL 2 Mini running from the 12 V power module and simultaneously connected to my laptop over USB-C. Everything had been working normally, but suddenly my laptop shut down. After that event, the USB-C port on the VOXL 2 Mini stopped functioning.
Current behavior:
When connected through USB-C only, the board does not power on (no LED, no ADB connection).
When powered using the 12 V adapter, I only see a dim green LED. The board does not fully boot and does not appear over USB when connected to a laptop.
It seems that either the USB-C port or part of the power/USB circuitry may have been damaged.
Could you please advise on next steps or whether this board needs repair or replacement?
Thank you,
Ashish Kumar -
@Ashish-Kumar Can you post a picture of your hardware setup so I can verify all looks normal?
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@tom Thank you for your response. I’ve attached the pictures of your hardware setup for your review.
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@Ashish-Kumar What OS are you running on your host machine? If linux can you provide the output of
lsusbwith the board powered and plugged in? -
@Ashish-Kumar
With ONLY USB-C, the board will not boot, so that is normal behavior.
VBAT is always required.
D1 (Green LED) says the VBAT is present and our local 3.3V is ON.
With just that LED on, it tells me your board is likely stuck in QDL mode and needs reflashing, so the steps Tom provided will help confirm that.
