Hi ModalAI Support,

I am experiencing an issue with my VOXL 2 Mini.

I had the VOXL 2 Mini running from the 12 V power module and simultaneously connected to my laptop over USB-C. Everything had been working normally, but suddenly my laptop shut down. After that event, the USB-C port on the VOXL 2 Mini stopped functioning.

Current behavior:

When connected through USB-C only, the board does not power on (no LED, no ADB connection).

When powered using the 12 V adapter, I only see a dim green LED. The board does not fully boot and does not appear over USB when connected to a laptop.

It seems that either the USB-C port or part of the power/USB circuitry may have been damaged.

Could you please advise on next steps or whether this board needs repair or replacement?

Thank you,
Ashish Kumar