No able to update the time using time-sync

[Aldo Castro Freire]

Hey guys I have been using the time service to get the time to get access the internet. but it is not able to update the time and therefore no access to the internet. It has been running for quite some time now

so it is able to get an IP

[tom]

@Aldo-Castro-Freire The voxl-time-sync service does not update the VOXL's time. All it does is loop until the VOXL's time is updated. The VOXL's time is usually updated shortly after it has connected to the internet.

It looks like you're using an LTE modem? Are you able to ping an IP to determine whether you have an internet connection?

[Aldo Castro Freire]

@tom yes, but I am unable to ping 8.8.8.8 for example it just hangs there. also, voxl-time-sync never picks up the real-time. I am not sure how to debug this one because the modem shows it does pick up an IP

[tom]

@Aldo-Castro-Freire Okay so that is a different issue and voxl-time-sync is not affecting that at all.

What kind of LTE modem are you using and what carrier?

[Aldo Castro Freire]

it is using the LTE modem https://www.modalai.com/collections/voxl-add-ons/products/voxl-lte?variant=32449203601459 WP7610.

it is currently using the Telus carrier, apn is isp.telus.com

[tom]

@Aldo-Castro-Freire Where are you located? Depending on your location the modem / SIM may not be supported.

[tom]

@Aldo-Castro-Freire And has it worked in the past?

[Aldo Castro Freire]

the current location is Okotoks, Alberta, Canada. It was working fine a week ago but today it wasn't working. I have a 40Gbs plan. I got the sim in the same place and it was working fine

[tom]

@Aldo-Castro-Freire What does ifconfig wwan0 show ? And what if you just try pinging www.google.com

[tom]

Actually the full output of ifconfig may be more helpful

[tom]

Was your previous test in the same location as well?

[Aldo Castro Freire]

this is what I get

[Aldo Castro Freire]

@tom same location.

[tom]

@Aldo-Castro-Freire And pinging google.com fails the same as 8.8.8.8?

[Aldo Castro Freire]

it just hangs there, it does not even try I believe!!

[tom]

@Aldo-Castro-Freire Interesting, form what I can see, everything looks like it's running correctly on the software side since you're able to get an IP just fine but the internet connection itself doesn't work...

What does your antenna situation look like?

[Aldo Castro Freire]

it was power-off at the moment of the photo

[tom]

@Aldo-Castro-Freire Okay that looks normal. Can you try testing the SIM card in another device such as a cellphone to verify it can establish a valid network connection at your location?

[Aldo Castro Freire]

it is working fine on my phone

[Aldo Castro Freire]

I saw the wlan has a number for some odd reason