No able to update the time using time-sync

[Aldo Castro Freire]

it was power-off at the moment of the photo

[tom]

@Aldo-Castro-Freire Okay that looks normal. Can you try testing the SIM card in another device such as a cellphone to verify it can establish a valid network connection at your location?

[Aldo Castro Freire]

it is working fine on my phone

[Aldo Castro Freire]

I saw the wlan has a number for some odd reason

[tom]

@Aldo-Castro-Freire Looks like wlan0 is in softap mode, try doing ifconfig wlan0 down and then pinging. I wonder if the routing is getting confused

[Aldo Castro Freire]

after that ping just hangs there

[tom]

@Aldo-Castro-Freire Next thing to try

Disable the voxl-modem service from running automatically with:

systemctl disable voxl-modem

Then reboot your VOXL with:

reboot

(or power cycle)

Then ADB back in and run:

voxl-modem-start.sh

and paste that output here as well as open a new shell and see if you're able to ping

[tom]

This would be running through what the voxl-modem service does in the background but gives us better visibility

[Aldo Castro Freire]

this is my output

but it does not update time and no access to internet

[tom]

@Aldo-Castro-Freire From what I can see, everything looks good on both the hardware and the software side. It's possible it's an issue with the carrier.

We use GoogleFi for all of our testing so I unfortunately can't provide any guidance on anything related to your carrier.

[Aldo Castro Freire]

Today I tried using another provider for the SIM and it connected to the internet. Not sure where to start debugging this cause it is getting an IP, but I figure it needs internet access to get the time ?