No able to update the time using time-sync

tom

@Aldo-Castro-Freire Okay so that is a different issue and voxl-time-sync is not affecting that at all.

What kind of LTE modem are you using and what carrier?

Aldo Castro Freire

it is using the LTE modem https://www.modalai.com/collections/voxl-add-ons/products/voxl-lte?variant=32449203601459 WP7610.

it is currently using the Telus carrier, apn is isp.telus.com

tom

@Aldo-Castro-Freire Where are you located? Depending on your location the modem / SIM may not be supported.

tom

@Aldo-Castro-Freire And has it worked in the past?

Aldo Castro Freire

the current location is Okotoks, Alberta, Canada. It was working fine a week ago but today it wasn't working. I have a 40Gbs plan. I got the sim in the same place and it was working fine

tom

@Aldo-Castro-Freire What does ifconfig wwan0 show ? And what if you just try pinging www.google.com

tom

Actually the full output of ifconfig may be more helpful

tom

Was your previous test in the same location as well?

Aldo Castro Freire

this is what I get

Aldo Castro Freire

@tom same location.

tom

@Aldo-Castro-Freire And pinging google.com fails the same as 8.8.8.8?

Aldo Castro Freire

it just hangs there, it does not even try I believe!!

tom

@Aldo-Castro-Freire Interesting, form what I can see, everything looks like it's running correctly on the software side since you're able to get an IP just fine but the internet connection itself doesn't work...

What does your antenna situation look like?

Aldo Castro Freire

it was power-off at the moment of the photo

tom

@Aldo-Castro-Freire Okay that looks normal. Can you try testing the SIM card in another device such as a cellphone to verify it can establish a valid network connection at your location?

Aldo Castro Freire

it is working fine on my phone

Aldo Castro Freire

I saw the wlan has a number for some odd reason

tom

@Aldo-Castro-Freire Looks like wlan0 is in softap mode, try doing ifconfig wlan0 down and then pinging. I wonder if the routing is getting confused

Aldo Castro Freire

after that ping just hangs there

tom

@Aldo-Castro-Freire Next thing to try

Disable the voxl-modem service from running automatically with:

systemctl disable voxl-modem

Then reboot your VOXL with:

reboot

(or power cycle)

Then ADB back in and run:

voxl-modem-start.sh

and paste that output here as well as open a new shell and see if you're able to ping