Flight Core 2 Firmware update through QGC
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Hi @hula
YOU ARE CORRECT!
I found a whole bag of mis-wired MCBL-00010's in our inventory.
I'll work with our @Moderator to figure out a plan.
We will likely need to setup an email where any customer can let us know if they have offending cables and we will send replacements promptly. -
Hi @hula
YOU ARE CORRECT!
I found a whole bag of mis-wired MCBL-00010's in our inventory.
I'll work with our @Moderator to figure out a plan.
We will likely need to setup an email where any customer can let us know if they have offending cables and we will send replacements promptly. -
I just tested my cable and it is the same issue that caused mine to melt. I sent my board for RMA so I'll respond to that email thread.
FYI it is possible to pull the pins out and swap them, but it weakens the little plastic retaining piece so it is not as solid anymore ... and it makes it confusing since the red is now ground.
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I just tested my cable and it is the same issue that caused mine to melt. I sent my board for RMA so I'll respond to that email thread.
FYI it is possible to pull the pins out and swap them, but it weakens the little plastic retaining piece so it is not as solid anymore ... and it makes it confusing since the red is now ground.
When you all are testing, can you also confirm that the two USB wires are not swapped. Thanks!
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When you all are testing, can you also confirm that the two USB wires are not swapped. Thanks!
@Martin-Lukac , @VictorG
Yes, we are working a replacement solution.
Exactly what @Martin-Lukac said is a temporary solution by swapping the conductors until we can source replacement cables. We might need a few weeks honestly.
Any HW that was compromised by this issue is an no-brainer replacement by my standards, and I will help ensure our production and operations team replaces any HW at jeopardy of this issue promptly. We have the HW in stock to replace, just not the USB cables as of yet.We apologize for this issue. We actually had that batch of cables in stock for over 2 years and our sample lot from a different sealed bag in the same shipment that was tested did not experience this issue, so we were caught flat footed and we will put in better inspection processes to ensure this does not happen again.
Thanks!
Vinny -
@Martin-Lukac , @VictorG
Yes, we are working a replacement solution.
Exactly what @Martin-Lukac said is a temporary solution by swapping the conductors until we can source replacement cables. We might need a few weeks honestly.
Any HW that was compromised by this issue is an no-brainer replacement by my standards, and I will help ensure our production and operations team replaces any HW at jeopardy of this issue promptly. We have the HW in stock to replace, just not the USB cables as of yet.We apologize for this issue. We actually had that batch of cables in stock for over 2 years and our sample lot from a different sealed bag in the same shipment that was tested did not experience this issue, so we were caught flat footed and we will put in better inspection processes to ensure this does not happen again.
Thanks!
VinnyHi @Vinny, given my Flight Core 2 got extremely hot, do you think there is a good chance it is now fried? Or should I wait for the new cable to see if it will work? My preference is to not waste time and just get a replacement for both items if that is OK with you.
Thanks,
Victor -
Hi @Vinny, given my Flight Core 2 got extremely hot, do you think there is a good chance it is now fried? Or should I wait for the new cable to see if it will work? My preference is to not waste time and just get a replacement for both items if that is OK with you.
Thanks,
VictorHi @VictorG
You should RMA the FlightCore and we should replace it. Just mention this thread or place a link to it in the form:
https://www.modalai.com/pages/rma?_pos=1&_sid=190e46152&_ss=rWe do not yet have a replacement set of cables, under normal circumstances, it takes us 6-8 weeks to get more, so we are trying to see if we have any small batch in our inventory to hold us over and replace every bad cable that we shipped.
If you want to try to re-pin your cable for the interim (you will not need to send it back, we can just replace it when we get more), try this link:
https://docs.modalai.com/cable-userguides/ and at the bottom are tips for re-pinning
or you can just search youtube for s JST GH re-pin tutorial and I'm sure you'll find plenty of good techniques. All that is needed is tweezers. -
Hi @VictorG
You should RMA the FlightCore and we should replace it. Just mention this thread or place a link to it in the form:
https://www.modalai.com/pages/rma?_pos=1&_sid=190e46152&_ss=rWe do not yet have a replacement set of cables, under normal circumstances, it takes us 6-8 weeks to get more, so we are trying to see if we have any small batch in our inventory to hold us over and replace every bad cable that we shipped.
If you want to try to re-pin your cable for the interim (you will not need to send it back, we can just replace it when we get more), try this link:
https://docs.modalai.com/cable-userguides/ and at the bottom are tips for re-pinning
or you can just search youtube for s JST GH re-pin tutorial and I'm sure you'll find plenty of good techniques. All that is needed is tweezers.Hi @Vinny,
I submitted the RMA, sent back the FC2 and got a replacement, along with two MCBL-10 cables. Before attempting to flash it with QGC I checked the voltage as lo and behold both cables showed -5.22 volts. Picture attached. Glad I did the test first or I would have fried the replacement FC2
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Hi @Vinny,
I submitted the RMA, sent back the FC2 and got a replacement, along with two MCBL-10 cables. Before attempting to flash it with QGC I checked the voltage as lo and behold both cables showed -5.22 volts. Picture attached. Glad I did the test first or I would have fried the replacement FC2
Hi @VictorG ,
That is unacceptable of us. I worked directly with operations to screen 100% of these units so I need to dig in and find out what happened.
So sorry and we'll get this sorted out.
FYI @Moderator -
Hi @VictorG ,
That is unacceptable of us. I worked directly with operations to screen 100% of these units so I need to dig in and find out what happened.
So sorry and we'll get this sorted out.
FYI @ModeratorHi @Vinny,
What is your recommendation at this point? I can try to fix the cable myself, but please advise whether swapping the black and the red wires is the only change needed. If a replacement cable will be sent in the next few days, I'd rather wait for it.
Thanks,
Victor -
Hi @Vinny,
What is your recommendation at this point? I can try to fix the cable myself, but please advise whether swapping the black and the red wires is the only change needed. If a replacement cable will be sent in the next few days, I'd rather wait for it.
Thanks,
VictorHi @VictorG
Our team went back and quarantined all units again and we have some working.
I'll request they get shipped today, otherwise very soon!!
Again apologies for all the delays, distractions, and stress on this!!
Thanks for your patience. -
Hi @VictorG
Our team went back and quarantined all units again and we have some working.
I'll request they get shipped today, otherwise very soon!!
Again apologies for all the delays, distractions, and stress on this!!
Thanks for your patience. -
HI @VictorG
The team told me they mixed up the original replacement with this request and thought they were done already. Sorry about that, they sent a new order today. -
Hi @VictorG
Our team sent another batch out...
FedEx tracking 884700036314
They claim Monday you should get it ... sorry for all these delays. We tried!!!I do not have visibility into our product shipment status, but this issue and experience has escalated the need for me to have that visibility, so I will explore that.
We'll try better next time
Keep me posted.
Thanks! -
V Vinny referenced this topic
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