Flight Core 2 Firmware update through QGC

Vinny

Hi @VictorG
You should RMA the FlightCore and we should replace it. Just mention this thread or place a link to it in the form:
https://www.modalai.com/pages/rma?_pos=1&_sid=190e46152&_ss=r

We do not yet have a replacement set of cables, under normal circumstances, it takes us 6-8 weeks to get more, so we are trying to see if we have any small batch in our inventory to hold us over and replace every bad cable that we shipped.

If you want to try to re-pin your cable for the interim (you will not need to send it back, we can just replace it when we get more), try this link:
https://docs.modalai.com/cable-userguides/ and at the bottom are tips for re-pinning

or you can just search youtube for s JST GH re-pin tutorial and I'm sure you'll find plenty of good techniques. All that is needed is tweezers.

VictorG

Hi @Vinny,

I submitted the RMA, sent back the FC2 and got a replacement, along with two MCBL-10 cables. Before attempting to flash it with QGC I checked the voltage as lo and behold both cables showed -5.22 volts. Picture attached. Glad I did the test first or I would have fried the replacement FC2

Vinny

Hi @VictorG ,
That is unacceptable of us. I worked directly with operations to screen 100% of these units so I need to dig in and find out what happened.
So sorry and we'll get this sorted out.
FYI @Moderator

VictorG

Hi @Vinny,

What is your recommendation at this point? I can try to fix the cable myself, but please advise whether swapping the black and the red wires is the only change needed. If a replacement cable will be sent in the next few days, I'd rather wait for it.

Thanks,
Victor

Vinny

Hi @VictorG
Our team went back and quarantined all units again and we have some working.
I'll request they get shipped today, otherwise very soon!!
Again apologies for all the delays, distractions, and stress on this!!
Thanks for your patience.

VictorG

@Vinny any ETA on this?

Vinny

Hi @VictorG
I thought they sent it out last week. I'll ping the team again...
Thanks!

Vinny

HI @VictorG
The team told me they mixed up the original replacement with this request and thought they were done already. Sorry about that, they sent a new order today.

VictorG

Hi @Vinny, FYI I have not yet received it.

Vinny

Hi @VictorG
Our team sent another batch out...
FedEx tracking 884700036314
They claim Monday you should get it ... sorry for all these delays. We tried!!!

I do not have visibility into our product shipment status, but this issue and experience has escalated the need for me to have that visibility, so I will explore that.

We'll try better next time
Keep me posted.
Thanks!