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    Flight Core 2 Firmware update through QGC

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    • Martin LukacM
      Martin Lukac @Martin Lukac
      last edited by

      When you all are testing, can you also confirm that the two USB wires are not swapped. Thanks!

      VinnyV 1 Reply Last reply Reply Quote 0
      • VinnyV
        Vinny ModalAI Team @Martin Lukac
        last edited by

        @Martin-Lukac , @VictorG
        Yes, we are working a replacement solution.
        Exactly what @Martin-Lukac said is a temporary solution by swapping the conductors until we can source replacement cables. We might need a few weeks honestly.
        Any HW that was compromised by this issue is an no-brainer replacement by my standards, and I will help ensure our production and operations team replaces any HW at jeopardy of this issue promptly. We have the HW in stock to replace, just not the USB cables as of yet.

        We apologize for this issue. We actually had that batch of cables in stock for over 2 years and our sample lot from a different sealed bag in the same shipment that was tested did not experience this issue, so we were caught flat footed and we will put in better inspection processes to ensure this does not happen again.

        Thanks!
        Vinny

        V 1 Reply Last reply Reply Quote 0
        • V
          VictorG @Vinny
          last edited by

          Hi @Vinny, given my Flight Core 2 got extremely hot, do you think there is a good chance it is now fried? Or should I wait for the new cable to see if it will work? My preference is to not waste time and just get a replacement for both items if that is OK with you.

          Thanks,
          Victor

          VinnyV 1 Reply Last reply Reply Quote 0
          • VinnyV
            Vinny ModalAI Team @VictorG
            last edited by

            Hi @VictorG
            You should RMA the FlightCore and we should replace it. Just mention this thread or place a link to it in the form:
            https://www.modalai.com/pages/rma?_pos=1&_sid=190e46152&_ss=r

            We do not yet have a replacement set of cables, under normal circumstances, it takes us 6-8 weeks to get more, so we are trying to see if we have any small batch in our inventory to hold us over and replace every bad cable that we shipped.

            If you want to try to re-pin your cable for the interim (you will not need to send it back, we can just replace it when we get more), try this link:
            https://docs.modalai.com/cable-userguides/ and at the bottom are tips for re-pinning

            e3db6dea-7d0a-43e4-8c21-44f7ab444469-image.png
            or you can just search youtube for s JST GH re-pin tutorial and I'm sure you'll find plenty of good techniques. All that is needed is tweezers.

            V 1 Reply Last reply Reply Quote 0
            • V
              VictorG @Vinny
              last edited by

              Hi @Vinny,

              I submitted the RMA, sent back the FC2 and got a replacement, along with two MCBL-10 cables. Before attempting to flash it with QGC I checked the voltage as lo and behold both cables showed -5.22 volts. Picture attached. Glad I did the test first or I would have fried the replacement FC2 😞 IMG_0509.jpeg

              VinnyV 1 Reply Last reply Reply Quote 0
              • VinnyV
                Vinny ModalAI Team @VictorG
                last edited by

                Hi @VictorG ,
                That is unacceptable of us. I worked directly with operations to screen 100% of these units so I need to dig in and find out what happened.
                So sorry and we'll get this sorted out.
                FYI @Moderator

                V 1 Reply Last reply Reply Quote 0
                • V
                  VictorG @Vinny
                  last edited by

                  Hi @Vinny,

                  What is your recommendation at this point? I can try to fix the cable myself, but please advise whether swapping the black and the red wires is the only change needed. If a replacement cable will be sent in the next few days, I'd rather wait for it.

                  Thanks,
                  Victor

                  VinnyV 1 Reply Last reply Reply Quote 0
                  • VinnyV
                    Vinny ModalAI Team @VictorG
                    last edited by

                    Hi @VictorG
                    Our team went back and quarantined all units again and we have some working.
                    I'll request they get shipped today, otherwise very soon!!
                    Again apologies for all the delays, distractions, and stress on this!!
                    Thanks for your patience.

                    V 1 Reply Last reply Reply Quote 0
                    • V
                      VictorG @Vinny
                      last edited by

                      @Vinny any ETA on this?

                      VinnyV 2 Replies Last reply Reply Quote 0
                      • VinnyV
                        Vinny ModalAI Team @VictorG
                        last edited by

                        Hi @VictorG
                        I thought they sent it out last week. I'll ping the team again...
                        Thanks!

                        1 Reply Last reply Reply Quote 0
                        • VinnyV
                          Vinny ModalAI Team @VictorG
                          last edited by

                          HI @VictorG
                          The team told me they mixed up the original replacement with this request and thought they were done already. Sorry about that, they sent a new order today.

                          V 1 Reply Last reply Reply Quote 0
                          • V
                            VictorG @Vinny
                            last edited by

                            Hi @Vinny, FYI I have not yet received it.

                            VinnyV 1 Reply Last reply Reply Quote 0
                            • VinnyV
                              Vinny ModalAI Team @VictorG
                              last edited by

                              Hi @VictorG
                              Our team sent another batch out...
                              FedEx tracking 884700036314
                              They claim Monday you should get it ... sorry for all these delays. We tried!!!

                              I do not have visibility into our product shipment status, but this issue and experience has escalated the need for me to have that visibility, so I will explore that.

                              We'll try better next time 🙂
                              Keep me posted.
                              Thanks!

                              1 Reply Last reply Reply Quote 0
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