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    VOXL2 troubleshooting

    VOXL 2
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    • C
      claw @tom
      last edited by 23 May 2025, 20:18

      @tom oh, ok. I thought I'd have adb from the firmware. My mistake. Thanks for the help.

      C 1 Reply Last reply 25 May 2025, 15:59 Reply Quote 0
      • C
        claw @claw
        last edited by 25 May 2025, 15:59

        @tom I tried to install the SDK but it failed.
        I did re-read the instructions for unbricking which do say that ADB should be available after installing the flat build. Is there a mechanism for returning the boards for repair?

        e8165df7-6cf4-4744-8b01-78bf36c921c4-image.png

        T 1 Reply Last reply 27 May 2025, 16:56 Reply Quote 0
        • T
          tom admin @claw
          last edited by 27 May 2025, 16:56

          @claw Can you double check that you're loading the correct QDL image? You'll need to determine whether your board is an M0054-1 or M0054-2

          https://docs.modalai.com/m0054-versions/#m0054-1-and-m0054-2

          C 1 Reply Last reply 27 May 2025, 19:36 Reply Quote 0
          • C
            claw @tom
            last edited by 27 May 2025, 19:36

            @tom i did check that initially and again before I loaded it this last time. We have the older version boards.

            T 1 Reply Last reply 27 May 2025, 19:55 Reply Quote 0
            • T
              tom admin @claw
              last edited by 27 May 2025, 19:55

              @claw Are you running Ubuntu natively? If so, what version?

              C 1 Reply Last reply 28 May 2025, 16:26 Reply Quote 0
              • C
                claw @tom
                last edited by 28 May 2025, 16:26

                @tom yes, 22.04

                T 1 Reply Last reply 28 May 2025, 17:37 Reply Quote 0
                • T
                  tom admin @claw
                  last edited by 28 May 2025, 17:37

                  @claw I would try installing the SDK with ./install.sh -w to wipe all partitions and start fresh.

                  If that doesn't work it may be worth submitting an RMA: https://www.modalai.com/pages/rma

                  C 1 Reply Last reply 28 May 2025, 18:33 Reply Quote 0
                  • C
                    claw @tom
                    last edited by 28 May 2025, 18:33

                    @tom thank you. I'll give that a shot.

                    C 1 Reply Last reply 28 May 2025, 21:08 Reply Quote 0
                    • C
                      claw @claw
                      last edited by 28 May 2025, 21:08

                      @tom That completed successfully, but still doesn't provide adb. Also, lsusb still shows the fastboot device whereas the other Starlings that are working show a qualcom device.

                      T 1 Reply Last reply 28 May 2025, 21:28 Reply Quote 0
                      • T
                        tom admin @claw
                        last edited by 28 May 2025, 21:28

                        @claw That is definitely not the expected behavior, I recommend going through the RMA process

                        1 Reply Last reply Reply Quote 0
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