Stinger VRX not turning on
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@Grier Can you post a picture of your setup?
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Any help on this would be greatly appreciated.
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@Grier Do you have another USB-C to HDMI converter that you could try?
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Yes, we tried three and nothing works.
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The three are all different makes/models
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Could you share some information on the adapters that you have tried? This is the adapter we usually use: https://www.cablematters.com/pc-1368-125-48gbps-usb-c-to-hdmi-21-adapter-supports-8k-60hz-4k-240hz-hdr.aspx.
Could you also share some information about your display? Are you trying to power the display via the VRX?
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From bottom to top:
1: WALNEW USB C to HDMI Adapter 4K 60Hz, Type-C Male to HDMI Female Cable Converter
2: Cable Matters 48Gbps Unidirectional USB C to HDMI 2.1 Adapter
3: ATIVA VSD1330B1 -
@Jacob-Camarillo The display is just a computer monitor and no we are not powering it with the VRX
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@Grier Thank you for sharing this information. That middle adapter (cable matter) should work, that is the same one that we use. Are there any other devices plugged into the display and is the display set to the corresponding HDMI input that the VRX is connected to? Can you also please confirm that the USB-C cable connected to the VRX is fully connected?
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@Jacob-Camarillo No other devices are plugged into the display, and the display is set to the correct HDMI input for the VRX. The USB-C cable is also fully connected to the VRX. When powered up, there are no lights on the VRX at all. It is evidently not working. What are the next steps to initiate an RMA?
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@Grier Gotcha, please fill out this RMA form: https://www.modalai.com/pages/rma?_pos=1&_sid=6dd8dbced&_ss=r
Please link this forum post in the RMA form as well
