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    Stinger VRX not turning on

    Support Request Format for Best Results
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    • G
      Grier
      last edited by

      Any help on this would be greatly appreciated.

      1 Reply Last reply Reply Quote 0
      • Jacob CamarilloJ
        Jacob Camarillo ModalAI Team
        last edited by

        @Grier Do you have another USB-C to HDMI converter that you could try?

        1 Reply Last reply Reply Quote 0
        • G
          Grier
          last edited by

          Yes, we tried three and nothing works.

          1 Reply Last reply Reply Quote 0
          • G
            Grier
            last edited by

            The three are all different makes/models

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            • Jacob CamarilloJ
              Jacob Camarillo ModalAI Team
              last edited by

              Could you share some information on the adapters that you have tried? This is the adapter we usually use: https://www.cablematters.com/pc-1368-125-48gbps-usb-c-to-hdmi-21-adapter-supports-8k-60hz-4k-240hz-hdr.aspx.

              Could you also share some information about your display? Are you trying to power the display via the VRX?

              G 2 Replies Last reply Reply Quote 0
              • G
                Grier @Jacob Camarillo
                last edited by

                @Jacob-Camarillo 02210486-9797-4e05-b2c6-1112f455a209.jpg

                From bottom to top:
                1: WALNEW USB C to HDMI Adapter 4K 60Hz, Type-C Male to HDMI Female Cable Converter
                2: Cable Matters 48Gbps Unidirectional USB C to HDMI 2.1 Adapter
                3: ATIVA VSD1330B1

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                • G
                  Grier @Jacob Camarillo
                  last edited by

                  @Jacob-Camarillo The display is just a computer monitor and no we are not powering it with the VRX

                  Jacob CamarilloJ 1 Reply Last reply Reply Quote 0
                  • Jacob CamarilloJ
                    Jacob Camarillo ModalAI Team @Grier
                    last edited by

                    @Grier Thank you for sharing this information. That middle adapter (cable matter) should work, that is the same one that we use. Are there any other devices plugged into the display and is the display set to the corresponding HDMI input that the VRX is connected to? Can you also please confirm that the USB-C cable connected to the VRX is fully connected?

                    G 1 Reply Last reply Reply Quote 0
                    • G
                      Grier @Jacob Camarillo
                      last edited by

                      @Jacob-Camarillo No other devices are plugged into the display, and the display is set to the correct HDMI input for the VRX. The USB-C cable is also fully connected to the VRX. When powered up, there are no lights on the VRX at all. It is evidently not working. What are the next steps to initiate an RMA?

                      Jacob CamarilloJ 1 Reply Last reply Reply Quote 0
                      • Jacob CamarilloJ
                        Jacob Camarillo ModalAI Team @Grier
                        last edited by

                        @Grier Gotcha, please fill out this RMA form: https://www.modalai.com/pages/rma?_pos=1&_sid=6dd8dbced&_ss=r

                        Please link this forum post in the RMA form as well

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