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    Flight Core 2 Firmware update through QGC

    Support Request Format for Best Results
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    • VinnyV
      Vinny ModalAI Team @VictorG
      last edited by

      Hi @VictorG ,
      That is unacceptable of us. I worked directly with operations to screen 100% of these units so I need to dig in and find out what happened.
      So sorry and we'll get this sorted out.
      FYI @Moderator

      V 1 Reply Last reply Reply Quote 0
      • V
        VictorG @Vinny
        last edited by

        Hi @Vinny,

        What is your recommendation at this point? I can try to fix the cable myself, but please advise whether swapping the black and the red wires is the only change needed. If a replacement cable will be sent in the next few days, I'd rather wait for it.

        Thanks,
        Victor

        VinnyV 1 Reply Last reply Reply Quote 0
        • VinnyV
          Vinny ModalAI Team @VictorG
          last edited by

          Hi @VictorG
          Our team went back and quarantined all units again and we have some working.
          I'll request they get shipped today, otherwise very soon!!
          Again apologies for all the delays, distractions, and stress on this!!
          Thanks for your patience.

          V 1 Reply Last reply Reply Quote 0
          • V
            VictorG @Vinny
            last edited by

            @Vinny any ETA on this?

            VinnyV 2 Replies Last reply Reply Quote 0
            • VinnyV
              Vinny ModalAI Team @VictorG
              last edited by

              Hi @VictorG
              I thought they sent it out last week. I'll ping the team again...
              Thanks!

              1 Reply Last reply Reply Quote 0
              • VinnyV
                Vinny ModalAI Team @VictorG
                last edited by

                HI @VictorG
                The team told me they mixed up the original replacement with this request and thought they were done already. Sorry about that, they sent a new order today.

                V 1 Reply Last reply Reply Quote 0
                • V
                  VictorG @Vinny
                  last edited by

                  Hi @Vinny, FYI I have not yet received it.

                  VinnyV 1 Reply Last reply Reply Quote 0
                  • VinnyV
                    Vinny ModalAI Team @VictorG
                    last edited by

                    Hi @VictorG
                    Our team sent another batch out...
                    FedEx tracking 884700036314
                    They claim Monday you should get it ... sorry for all these delays. We tried!!!

                    I do not have visibility into our product shipment status, but this issue and experience has escalated the need for me to have that visibility, so I will explore that.

                    We'll try better next time 🙂
                    Keep me posted.
                    Thanks!

                    1 Reply Last reply Reply Quote 0
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