Flight Core 2 Firmware update through QGC
-
Hi @Vinny,
I submitted the RMA, sent back the FC2 and got a replacement, along with two MCBL-10 cables. Before attempting to flash it with QGC I checked the voltage as lo and behold both cables showed -5.22 volts. Picture attached. Glad I did the test first or I would have fried the replacement FC2
Hi @VictorG ,
That is unacceptable of us. I worked directly with operations to screen 100% of these units so I need to dig in and find out what happened.
So sorry and we'll get this sorted out.
FYI @Moderator -
Hi @VictorG ,
That is unacceptable of us. I worked directly with operations to screen 100% of these units so I need to dig in and find out what happened.
So sorry and we'll get this sorted out.
FYI @ModeratorHi @Vinny,
What is your recommendation at this point? I can try to fix the cable myself, but please advise whether swapping the black and the red wires is the only change needed. If a replacement cable will be sent in the next few days, I'd rather wait for it.
Thanks,
Victor -
Hi @Vinny,
What is your recommendation at this point? I can try to fix the cable myself, but please advise whether swapping the black and the red wires is the only change needed. If a replacement cable will be sent in the next few days, I'd rather wait for it.
Thanks,
VictorHi @VictorG
Our team went back and quarantined all units again and we have some working.
I'll request they get shipped today, otherwise very soon!!
Again apologies for all the delays, distractions, and stress on this!!
Thanks for your patience. -
Hi @VictorG
Our team went back and quarantined all units again and we have some working.
I'll request they get shipped today, otherwise very soon!!
Again apologies for all the delays, distractions, and stress on this!!
Thanks for your patience. -
HI @VictorG
The team told me they mixed up the original replacement with this request and thought they were done already. Sorry about that, they sent a new order today. -
Hi @VictorG
Our team sent another batch out...
FedEx tracking 884700036314
They claim Monday you should get it ... sorry for all these delays. We tried!!!I do not have visibility into our product shipment status, but this issue and experience has escalated the need for me to have that visibility, so I will explore that.
We'll try better next time
Keep me posted.
Thanks! -
V Vinny referenced this topic
Hello! It looks like you're interested in this conversation, but you don't have an account yet.
Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.
With your input, this post could be even better 💗
Register Login