USB3.0 port is not working.
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Hi support team.
I used to VOXL 2 Ethernet and USB Hub Add-on, but USB3.0 port at pre-mounted connectors is not working. USB3.0 port at 10-pin JST connector is working.
I have another same board, this one is all ok.How can I get it to work?
Can I exchange it for another one? -
Hi support team.
I used to VOXL 2 Ethernet and USB Hub Add-on, but USB3.0 port at pre-mounted connectors is not working. USB3.0 port at 10-pin JST connector is working.
I have another same board, this one is all ok.How can I get it to work?
Can I exchange it for another one?@iksk Which connector is USB3.0 port at pre-mounted connectors ?
you can fill out the form at https://modalai.com/rma if you want to try to exchange -
@iksk Which connector is USB3.0 port at pre-mounted connectors ?
you can fill out the form at https://modalai.com/rma if you want to try to exchange@Moderator Thank you for reply. This connecter is not working.
I connect usb3-camera device into this connecter, but not recognized.
I checked to using bellow commands- lsusb: did not add new device.
- dmesg: did not output new kernel messages(info. warn error etc.).
When using Cable USB3 10-pin JST, usb3-camera device is recognized and working. So I think hub IC and peripheral circuit are working.
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