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    USB3.0 port is not working.

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    • I
      iksk
      last edited by

      Hi support team.

      I used to VOXL 2 Ethernet and USB Hub Add-on, but USB3.0 port at pre-mounted connectors is not working. USB3.0 port at 10-pin JST connector is working.
      I have another same board, this one is all ok.

      How can I get it to work?
      Can I exchange it for another one?

      ModeratorM 1 Reply Last reply Reply Quote 0
      • ModeratorM
        Moderator ModalAI Team @iksk
        last edited by

        @iksk Which connector is USB3.0 port at pre-mounted connectors ?
        you can fill out the form at https://modalai.com/rma if you want to try to exchange

        I 1 Reply Last reply Reply Quote 0
        • I
          iksk @Moderator
          last edited by

          @Moderator Thank you for reply. This connecter is not working.
          9bb90eef-d3df-44a6-9311-3521bcc67dca-image.png

          I connect usb3-camera device into this connecter, but not recognized.
          I checked to using bellow commands

          • lsusb: did not add new device.
          • dmesg: did not output new kernel messages(info. warn error etc.).

          When using Cable USB3 10-pin JST, usb3-camera device is recognized and working. So I think hub IC and peripheral circuit are working.

          1 Reply Last reply Reply Quote 0
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