USB3.0 port is not working.

iksk · 23 Jan 2024, 06:35

Hi support team.

I used to VOXL 2 Ethernet and USB Hub Add-on, but USB3.0 port at pre-mounted connectors is not working. USB3.0 port at 10-pin JST connector is working.
I have another same board, this one is all ok.

How can I get it to work?
Can I exchange it for another one?

Moderator · 23 Jan 2024, 17:21

@iksk Which connector is USB3.0 port at pre-mounted connectors ?
you can fill out the form at https://modalai.com/rma if you want to try to exchange

iksk · 24 Jan 2024, 02:36

@Moderator Thank you for reply. This connecter is not working.

I connect usb3-camera device into this connecter, but not recognized.
I checked to using bellow commands

lsusb: did not add new device.
dmesg: did not output new kernel messages(info. warn error etc.).

When using Cable USB3 10-pin JST, usb3-camera device is recognized and working. So I think hub IC and peripheral circuit are working.