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  3. Sentinel (VOXL2) not connecting via ADB and not able to boot

Sentinel (VOXL2) not connecting via ADB and not able to boot

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  • tomT tom

    @JoshRebello Copying my response from the other thread. If you run lsusb or sudo dmesg -wH on your host PC do you see the device enumerating when plugged in?

    J Offline
    J Offline
    JoshRebello
    Contributor
    wrote on last edited by
    #3

    @tom Nope, I don't see the VOXL2 SN or anything.

    Bus 004 Device 004: ID 05c6:9008 Qualcomm, Inc. Gobi Wireless Modem (QDL mode)
    

    This is what I get, exactly the same as in the other post.

    tomT 1 Reply Last reply
    0
    • J JoshRebello

      @tom Nope, I don't see the VOXL2 SN or anything.

      Bus 004 Device 004: ID 05c6:9008 Qualcomm, Inc. Gobi Wireless Modem (QDL mode)
      

      This is what I get, exactly the same as in the other post.

      tomT Offline
      tomT Offline
      tom
      admin
      wrote on last edited by
      #4

      @JoshRebello That's what I meant, it is enumerating but just in QDL mode. You say you already went through the QDL flash is that correct?

      Did you turn the switch back off after QDL was complete?

      J 1 Reply Last reply
      0
      • tomT tom

        @JoshRebello That's what I meant, it is enumerating but just in QDL mode. You say you already went through the QDL flash is that correct?

        Did you turn the switch back off after QDL was complete?

        J Offline
        J Offline
        JoshRebello
        Contributor
        wrote on last edited by
        #5

        @tom Oh apologies, my bad. Yes, it is enumerating but just in QDL mode.
        Yes, i tried going through the QDL flash, but got errors - the flash didn't complete. GOt the same errors as posted in the post I've linked up.
        And yes, after trying the QDL flash, I turned the switch back off but the QDL flash did not complete for me.

        tomT 1 Reply Last reply
        0
        • J JoshRebello

          @tom Oh apologies, my bad. Yes, it is enumerating but just in QDL mode.
          Yes, i tried going through the QDL flash, but got errors - the flash didn't complete. GOt the same errors as posted in the post I've linked up.
          And yes, after trying the QDL flash, I turned the switch back off but the QDL flash did not complete for me.

          tomT Offline
          tomT Offline
          tom
          admin
          wrote on last edited by
          #6

          @JoshRebello How did you install qdl?

          J 1 Reply Last reply
          0
          • tomT tom

            @JoshRebello How did you install qdl?

            J Offline
            J Offline
            JoshRebello
            Contributor
            wrote on last edited by
            #7

            @tom I couldn't I tried, it was one of the suggestions mentioned if my adb wouldn't connect so I gave it a try.
            I tested 'force fastboot', since that did not work, I followed the VOXL 2 QDL Guide to try and flash the VOXL2 QDL Image 14.1a_1.1.2. What I got was:

            andre@andre:~/1.1.2-M0054-14.1a-FLAT-V3/ufs$ sudo qdl --debug --storage ufs --include . prog_firehose_ddr.elf rawprogram_unsparse0.xml rawprogram1.xml rawprogram2.xml rawprogram3.xml rawprogram4.xml rawprogram5.xml patch0.xml patch1.xml patch2.xml patch3.xml patch4.xml patch5.xml
            Waiting for EDL device
            HELLO version: 0x2 compatible: 0x1 max_len: 1024 mode: 0
            READ64 image: 13 offset: 0x0 length: 0x40
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            READ64 image: 13 offset: 0xaa278 length: 0x1000
            END OF IMAGE image: 13 status: 0
            DONE status: 1
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: Binary build date: Aug 17 2021 @ 23:37:37" /></data>
            LOG: INFO: Binary build date: Aug 17 2021 @ 23:37:37
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: Binary build date: Aug 17 2021 @ 23:37:37
            " /></data>
            LOG: INFO: Binary build date: Aug 17 2021 @ 23:37:37 
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: Chip serial num: 1794324607 (0x6af3387f)" /></data>
            LOG: INFO: Chip serial num: 1794324607 (0x6af3387f)
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: Supported Functions (15):" /></data>
            LOG: INFO: Supported Functions (15):
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: program" /></data>
            LOG: INFO: program
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: read" /></data>
            LOG: INFO: read
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: nop" /></data>
            LOG: INFO: nop
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: patch" /></data>
            LOG: INFO: patch
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: configure" /></data>
            LOG: INFO: configure
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: setbootablestoragedrive" /></data>
            LOG: INFO: setbootablestoragedrive
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: erase" /></data>
            LOG: INFO: erase
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: power" /></data>
            LOG: INFO: power
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: firmwarewrite" /></data>
            LOG: INFO: firmwarewrite
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: getstorageinfo" /></data>
            LOG: INFO: getstorageinfo
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: benchmark" /></data>
            LOG: INFO: benchmark
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: emmc" /></data>
            LOG: INFO: emmc
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: ufs" /></data>
            LOG: INFO: ufs
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: fixgpt" /></data>
            LOG: INFO: fixgpt
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: getsha256digest" /></data>
            LOG: INFO: getsha256digest
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: End of supported functions 15" /></data>
            LOG: INFO: End of supported functions 15
            qdl: firehose operation timed out
            FIREHOSE WRITE: <?xml version="1.0"?>
            <data><configure MemoryName="ufs" MaxPayloadSizeToTargetInBytes="1048576" verbose="0" ZLPAwareHost="1" SkipStorageInit="0"/></data>
            
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: Calling handler for configure" /></data>
            LOG: INFO: Calling handler for configure
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: Storage type set to value UFS" /></data>
            LOG: INFO: Storage type set to value UFS
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <response value="ACK" MemoryName="UFS" MinVersionSupported="1" Version="1" MaxPayloadSizeToTargetInBytes="1048576" MaxPayloadSizeToTargetInBytesSupported="1048576" MaxXMLSizeInBytes="4096" DateTime="Aug 17 2021 - 23:37:37" /></data>
            [CONFIGURE] max payload size: 1048576
            FIREHOSE WRITE: <?xml version="1.0"?>
            <data><program SECTOR_SIZE_IN_BYTES="4096" num_partition_sectors="32776" physical_partition_number="0" start_sector="3154440" filename="qti-ubuntu-robotics-image-qrb5165-rb5-sysfs_1.ext4"/></data>
            
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="INFO: Calling handler for program" /></data>
            LOG: INFO: Calling handler for program
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="ERROR: Failed to initialize (open whole lun) UFS Device slot 0 partition 0" /></data>
            LOG: ERROR: Failed to initialize (open whole lun) UFS Device slot 0 partition 0
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="ERROR: Failed to open the device:3 slot:0 partition:0 error:0" /></data>
            LOG: ERROR: Failed to open the device:3 slot:0 partition:0 error:0
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="ERROR: OPEN handle NULL and no error, weird 344489460" /></data>
            LOG: ERROR: OPEN handle NULL and no error, weird 344489460
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <log value="ERROR: Failed to open device, type:UFS, slot:0, lun:0 error:3" /></data>
            LOG: ERROR: Failed to open device, type:UFS, slot:0, lun:0 error:3
            FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
            <data>
            <response value="NAK" rawmode="false" /></data>
            [PROGRAM] failed to setup programming
            
            

            Or sometimes, after this, the command would run instantly but with no console output.

            tomT 1 Reply Last reply
            0
            • J JoshRebello

              @tom I couldn't I tried, it was one of the suggestions mentioned if my adb wouldn't connect so I gave it a try.
              I tested 'force fastboot', since that did not work, I followed the VOXL 2 QDL Guide to try and flash the VOXL2 QDL Image 14.1a_1.1.2. What I got was:

              andre@andre:~/1.1.2-M0054-14.1a-FLAT-V3/ufs$ sudo qdl --debug --storage ufs --include . prog_firehose_ddr.elf rawprogram_unsparse0.xml rawprogram1.xml rawprogram2.xml rawprogram3.xml rawprogram4.xml rawprogram5.xml patch0.xml patch1.xml patch2.xml patch3.xml patch4.xml patch5.xml
              Waiting for EDL device
              HELLO version: 0x2 compatible: 0x1 max_len: 1024 mode: 0
              READ64 image: 13 offset: 0x0 length: 0x40
              READ64 image: 13 offset: 0x40 length: 0x310
              READ64 image: 13 offset: 0x1000 length: 0x1000
              READ64 image: 13 offset: 0x2000 length: 0xc48
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              DONE status: 1
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: Binary build date: Aug 17 2021 @ 23:37:37" /></data>
              LOG: INFO: Binary build date: Aug 17 2021 @ 23:37:37
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: Binary build date: Aug 17 2021 @ 23:37:37
              " /></data>
              LOG: INFO: Binary build date: Aug 17 2021 @ 23:37:37 
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: Chip serial num: 1794324607 (0x6af3387f)" /></data>
              LOG: INFO: Chip serial num: 1794324607 (0x6af3387f)
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: Supported Functions (15):" /></data>
              LOG: INFO: Supported Functions (15):
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: program" /></data>
              LOG: INFO: program
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: read" /></data>
              LOG: INFO: read
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: nop" /></data>
              LOG: INFO: nop
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: patch" /></data>
              LOG: INFO: patch
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: configure" /></data>
              LOG: INFO: configure
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: setbootablestoragedrive" /></data>
              LOG: INFO: setbootablestoragedrive
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: erase" /></data>
              LOG: INFO: erase
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: power" /></data>
              LOG: INFO: power
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: firmwarewrite" /></data>
              LOG: INFO: firmwarewrite
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: getstorageinfo" /></data>
              LOG: INFO: getstorageinfo
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: benchmark" /></data>
              LOG: INFO: benchmark
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: emmc" /></data>
              LOG: INFO: emmc
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: ufs" /></data>
              LOG: INFO: ufs
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: fixgpt" /></data>
              LOG: INFO: fixgpt
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: getsha256digest" /></data>
              LOG: INFO: getsha256digest
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: End of supported functions 15" /></data>
              LOG: INFO: End of supported functions 15
              qdl: firehose operation timed out
              FIREHOSE WRITE: <?xml version="1.0"?>
              <data><configure MemoryName="ufs" MaxPayloadSizeToTargetInBytes="1048576" verbose="0" ZLPAwareHost="1" SkipStorageInit="0"/></data>
              
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: Calling handler for configure" /></data>
              LOG: INFO: Calling handler for configure
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: Storage type set to value UFS" /></data>
              LOG: INFO: Storage type set to value UFS
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <response value="ACK" MemoryName="UFS" MinVersionSupported="1" Version="1" MaxPayloadSizeToTargetInBytes="1048576" MaxPayloadSizeToTargetInBytesSupported="1048576" MaxXMLSizeInBytes="4096" DateTime="Aug 17 2021 - 23:37:37" /></data>
              [CONFIGURE] max payload size: 1048576
              FIREHOSE WRITE: <?xml version="1.0"?>
              <data><program SECTOR_SIZE_IN_BYTES="4096" num_partition_sectors="32776" physical_partition_number="0" start_sector="3154440" filename="qti-ubuntu-robotics-image-qrb5165-rb5-sysfs_1.ext4"/></data>
              
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="INFO: Calling handler for program" /></data>
              LOG: INFO: Calling handler for program
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="ERROR: Failed to initialize (open whole lun) UFS Device slot 0 partition 0" /></data>
              LOG: ERROR: Failed to initialize (open whole lun) UFS Device slot 0 partition 0
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="ERROR: Failed to open the device:3 slot:0 partition:0 error:0" /></data>
              LOG: ERROR: Failed to open the device:3 slot:0 partition:0 error:0
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="ERROR: OPEN handle NULL and no error, weird 344489460" /></data>
              LOG: ERROR: OPEN handle NULL and no error, weird 344489460
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <log value="ERROR: Failed to open device, type:UFS, slot:0, lun:0 error:3" /></data>
              LOG: ERROR: Failed to open device, type:UFS, slot:0, lun:0 error:3
              FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
              <data>
              <response value="NAK" rawmode="false" /></data>
              [PROGRAM] failed to setup programming
              
              

              Or sometimes, after this, the command would run instantly but with no console output.

              tomT Offline
              tomT Offline
              tom
              admin
              wrote on last edited by
              #8

              @JoshRebello What I'm asking is how did you get the QDL tool itself onto your PC? Did you clone the repo and build it like in this doc?: https://docs.modalai.com/voxl2-unbricking/#flash

              We've seen qdl failures if it is installed from other sources

              J 2 Replies Last reply
              0
              • tomT tom

                @JoshRebello What I'm asking is how did you get the QDL tool itself onto your PC? Did you clone the repo and build it like in this doc?: https://docs.modalai.com/voxl2-unbricking/#flash

                We've seen qdl failures if it is installed from other sources

                J Offline
                J Offline
                JoshRebello
                Contributor
                wrote on last edited by JoshRebello
                #9

                @tom Yes, that's correct. I got the QDL tool and tried to install as directed in this doc - https://docs.modalai.com/voxl2-unbricking/#flash. It still failed

                1 Reply Last reply
                0
                • tomT tom

                  @JoshRebello What I'm asking is how did you get the QDL tool itself onto your PC? Did you clone the repo and build it like in this doc?: https://docs.modalai.com/voxl2-unbricking/#flash

                  We've seen qdl failures if it is installed from other sources

                  J Offline
                  J Offline
                  JoshRebello
                  Contributor
                  wrote on last edited by
                  #10

                  Hi @tom

                  Any updates after my reply above? I'd really like to get this issue sorted and start some work on the drone.

                  Cheers,
                  Joshua

                  tomT 1 Reply Last reply
                  0
                  • J JoshRebello

                    Hi @tom

                    Any updates after my reply above? I'd really like to get this issue sorted and start some work on the drone.

                    Cheers,
                    Joshua

                    tomT Offline
                    tomT Offline
                    tom
                    admin
                    wrote on last edited by
                    #11

                    @JoshRebello I'd recommend an RMA: https://www.modalai.com/pages/rma

                    J 2 Replies Last reply
                    0
                    • tomT tom

                      @JoshRebello I'd recommend an RMA: https://www.modalai.com/pages/rma

                      J Offline
                      J Offline
                      JoshRebello
                      Contributor
                      wrote on last edited by
                      #12

                      @tom Is there no other option other than an RMA? How was the issue solved for the case I refereed to in this support ticket? We're based in the UK and there will be a lot of complication sending the drone over to the US with my company.

                      1 Reply Last reply
                      0
                      • tomT tom

                        @JoshRebello I'd recommend an RMA: https://www.modalai.com/pages/rma

                        J Offline
                        J Offline
                        JoshRebello
                        Contributor
                        wrote on last edited by
                        #13

                        @tom Hello,

                        I haven't heard any response since my last question. Would really appreciate some support on this even if it's virtual support.
                        Hoping to hear from you soon.

                        Kind regards,
                        Joshua Rebello.

                        tomT 1 Reply Last reply
                        0
                        • J JoshRebello

                          @tom Hello,

                          I haven't heard any response since my last question. Would really appreciate some support on this even if it's virtual support.
                          Hoping to hear from you soon.

                          Kind regards,
                          Joshua Rebello.

                          tomT Offline
                          tomT Offline
                          tom
                          admin
                          wrote on last edited by
                          #14

                          @JoshRebello QDL is really the last resort effort to recover a bricked board. If that doesn't work there really isn't any other option than an RMA

                          J 1 Reply Last reply
                          0
                          • tomT tom

                            @JoshRebello QDL is really the last resort effort to recover a bricked board. If that doesn't work there really isn't any other option than an RMA

                            J Offline
                            J Offline
                            JoshRebello
                            Contributor
                            wrote on last edited by
                            #15

                            @tom Hello,
                            Thanks for getting back to me on this.

                            Thank you for getting back to me on this. Looks like I will have to go through RMA to get the issue resolved.
                            On that note, does your team have an office in the UK that can support this? or is shipping to the US the only option?

                            Regards,
                            Joshua Rebello.

                            tomT 1 Reply Last reply
                            0
                            • J JoshRebello

                              @tom Hello,
                              Thanks for getting back to me on this.

                              Thank you for getting back to me on this. Looks like I will have to go through RMA to get the issue resolved.
                              On that note, does your team have an office in the UK that can support this? or is shipping to the US the only option?

                              Regards,
                              Joshua Rebello.

                              tomT Offline
                              tomT Offline
                              tom
                              admin
                              wrote on last edited by
                              #16

                              @JoshRebello Our only office is in San Diego.

                              1 Reply Last reply
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