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    Sentinel (VOXL2) not connecting via ADB and not able to boot

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    • tomT
      tom admin @JoshRebello
      last edited by

      @JoshRebello How did you install qdl?

      J 1 Reply Last reply Reply Quote 0
      • J
        JoshRebello @tom
        last edited by

        @tom I couldn't I tried, it was one of the suggestions mentioned if my adb wouldn't connect so I gave it a try.
        I tested 'force fastboot', since that did not work, I followed the VOXL 2 QDL Guide to try and flash the VOXL2 QDL Image 14.1a_1.1.2. What I got was:

        andre@andre:~/1.1.2-M0054-14.1a-FLAT-V3/ufs$ sudo qdl --debug --storage ufs --include . prog_firehose_ddr.elf rawprogram_unsparse0.xml rawprogram1.xml rawprogram2.xml rawprogram3.xml rawprogram4.xml rawprogram5.xml patch0.xml patch1.xml patch2.xml patch3.xml patch4.xml patch5.xml
Waiting for EDL device
HELLO version: 0x2 compatible: 0x1 max_len: 1024 mode: 0
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END OF IMAGE image: 13 status: 0
DONE status: 1
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Binary build date: Aug 17 2021 @ 23:37:37" /></data>
LOG: INFO: Binary build date: Aug 17 2021 @ 23:37:37
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Binary build date: Aug 17 2021 @ 23:37:37
" /></data>
LOG: INFO: Binary build date: Aug 17 2021 @ 23:37:37 
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Chip serial num: 1794324607 (0x6af3387f)" /></data>
LOG: INFO: Chip serial num: 1794324607 (0x6af3387f)
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Supported Functions (15):" /></data>
LOG: INFO: Supported Functions (15):
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: program" /></data>
LOG: INFO: program
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: read" /></data>
LOG: INFO: read
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: nop" /></data>
LOG: INFO: nop
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: patch" /></data>
LOG: INFO: patch
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: configure" /></data>
LOG: INFO: configure
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: setbootablestoragedrive" /></data>
LOG: INFO: setbootablestoragedrive
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: erase" /></data>
LOG: INFO: erase
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: power" /></data>
LOG: INFO: power
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: firmwarewrite" /></data>
LOG: INFO: firmwarewrite
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: getstorageinfo" /></data>
LOG: INFO: getstorageinfo
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: benchmark" /></data>
LOG: INFO: benchmark
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: emmc" /></data>
LOG: INFO: emmc
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: ufs" /></data>
LOG: INFO: ufs
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: fixgpt" /></data>
LOG: INFO: fixgpt
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: getsha256digest" /></data>
LOG: INFO: getsha256digest
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: End of supported functions 15" /></data>
LOG: INFO: End of supported functions 15
qdl: firehose operation timed out
FIREHOSE WRITE: <?xml version="1.0"?>
<data><configure MemoryName="ufs" MaxPayloadSizeToTargetInBytes="1048576" verbose="0" ZLPAwareHost="1" SkipStorageInit="0"/></data>

FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Calling handler for configure" /></data>
LOG: INFO: Calling handler for configure
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Storage type set to value UFS" /></data>
LOG: INFO: Storage type set to value UFS
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<response value="ACK" MemoryName="UFS" MinVersionSupported="1" Version="1" MaxPayloadSizeToTargetInBytes="1048576" MaxPayloadSizeToTargetInBytesSupported="1048576" MaxXMLSizeInBytes="4096" DateTime="Aug 17 2021 - 23:37:37" /></data>
[CONFIGURE] max payload size: 1048576
FIREHOSE WRITE: <?xml version="1.0"?>
<data><program SECTOR_SIZE_IN_BYTES="4096" num_partition_sectors="32776" physical_partition_number="0" start_sector="3154440" filename="qti-ubuntu-robotics-image-qrb5165-rb5-sysfs_1.ext4"/></data>

FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Calling handler for program" /></data>
LOG: INFO: Calling handler for program
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="ERROR: Failed to initialize (open whole lun) UFS Device slot 0 partition 0" /></data>
LOG: ERROR: Failed to initialize (open whole lun) UFS Device slot 0 partition 0
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="ERROR: Failed to open the device:3 slot:0 partition:0 error:0" /></data>
LOG: ERROR: Failed to open the device:3 slot:0 partition:0 error:0
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="ERROR: OPEN handle NULL and no error, weird 344489460" /></data>
LOG: ERROR: OPEN handle NULL and no error, weird 344489460
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="ERROR: Failed to open device, type:UFS, slot:0, lun:0 error:3" /></data>
LOG: ERROR: Failed to open device, type:UFS, slot:0, lun:0 error:3
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<response value="NAK" rawmode="false" /></data>
[PROGRAM] failed to setup programming

        Or sometimes, after this, the command would run instantly but with no console output.

        tomT 1 Reply Last reply Reply Quote 0
        • tomT
          tom admin @JoshRebello
          last edited by

          @JoshRebello What I'm asking is how did you get the QDL tool itself onto your PC? Did you clone the repo and build it like in this doc?: https://docs.modalai.com/voxl2-unbricking/#flash

          We've seen qdl failures if it is installed from other sources

          J 2 Replies Last reply Reply Quote 0
          • J
            JoshRebello @tom
            last edited by JoshRebello

            @tom Yes, that's correct. I got the QDL tool and tried to install as directed in this doc - https://docs.modalai.com/voxl2-unbricking/#flash. It still failed

            1 Reply Last reply Reply Quote 0
            • J
              JoshRebello @tom
              last edited by

              Hi @tom

              Any updates after my reply above? I'd really like to get this issue sorted and start some work on the drone.

              Cheers,
              Joshua

              tomT 1 Reply Last reply Reply Quote 0
              • tomT
                tom admin @JoshRebello
                last edited by

                @JoshRebello I'd recommend an RMA: https://www.modalai.com/pages/rma

                J 2 Replies Last reply Reply Quote 0
                • J
                  JoshRebello @tom
                  last edited by

                  @tom Is there no other option other than an RMA? How was the issue solved for the case I refereed to in this support ticket? We're based in the UK and there will be a lot of complication sending the drone over to the US with my company.

                  1 Reply Last reply Reply Quote 0
                  • J
                    JoshRebello @tom
                    last edited by

                    @tom Hello,

                    I haven't heard any response since my last question. Would really appreciate some support on this even if it's virtual support.
                    Hoping to hear from you soon.

                    Kind regards,
                    Joshua Rebello.

                    tomT 1 Reply Last reply Reply Quote 0
                    • tomT
                      tom admin @JoshRebello
                      last edited by

                      @JoshRebello QDL is really the last resort effort to recover a bricked board. If that doesn't work there really isn't any other option than an RMA

                      J 1 Reply Last reply Reply Quote 0
                      • J
                        JoshRebello @tom
                        last edited by

                        @tom Hello,
                        Thanks for getting back to me on this.

                        Thank you for getting back to me on this. Looks like I will have to go through RMA to get the issue resolved.
                        On that note, does your team have an office in the UK that can support this? or is shipping to the US the only option?

                        Regards,
                        Joshua Rebello.

                        tomT 1 Reply Last reply Reply Quote 0
                        • tomT
                          tom admin @JoshRebello
                          last edited by

                          @JoshRebello Our only office is in San Diego.

                          1 Reply Last reply Reply Quote 0
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