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    Cannot communicate over adb/fastboot after flashing image

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    • Kashish Garg 0K
      Kashish Garg 0 @Alex Kushleyev
      last edited by

      @Alex-Kushleyev Thanks for the quick reply!
      Went through the unbricking process three times, the output from the qdl command matched exactly what was in the unbricking guide and there were zero indications of any errors throughout the process

      Alex KushleyevA 1 Reply Last reply Reply Quote 0
      • Alex KushleyevA
        Alex Kushleyev ModalAI Team @Kashish Garg 0
        last edited by

        @Kashish-Garg-0 , so right after the procedure you were able to turn off SW2 and log into the board using adb?

        Kashish Garg 0K 1 Reply Last reply Reply Quote 0
        • Kashish Garg 0K
          Kashish Garg 0 @Alex Kushleyev
          last edited by

          @Alex-Kushleyev I was able to turn off SW2, but I was unable to log into the board using adb. I tried reinstalling adb on my machine, I tried multiple machines and multiple usb-c cables. We have another, working, starling and we are able to log into adb there, so we are pretty sure it has to do with this voxl2 specifically.

          Alex KushleyevA 1 Reply Last reply Reply Quote 0
          • Alex KushleyevA
            Alex Kushleyev ModalAI Team @Kashish Garg 0
            last edited by

            @Kashish-Garg-0 , thanks for clarifying. Was this board working originally and then something happened or was it "dead" when you received it?

            Kashish Garg 0K 1 Reply Last reply Reply Quote 0
            • Kashish Garg 0K
              Kashish Garg 0 @Alex Kushleyev
              last edited by

              @Alex-Kushleyev it was working and we accidentally removed glibc in an attempt to upgrade it. Meaning we couldn't access the shell anymore.

              Alex KushleyevA 1 Reply Last reply Reply Quote 0
              • Alex KushleyevA
                Alex Kushleyev ModalAI Team @Kashish Garg 0
                last edited by

                @Kashish-Garg-0 , I understand.

                Can you try this procedure to force into fastboot and then perform SDK install?

                https://docs.modalai.com/voxl2-voxl2-mini-system-image/#force-voxl-2-into-fastboot

                Kashish Garg 0K 1 Reply Last reply Reply Quote 0
                • Kashish Garg 0K
                  Kashish Garg 0 @Alex Kushleyev
                  last edited by

                  @Alex-Kushleyev Hey Alex, we have gone through this procedure a few times, even had a partner to make sure the button was being pressed appropriately. When running fastboot devices, no device gets identified.

                  Alex KushleyevA tomT 2 Replies Last reply Reply Quote 0
                  • Alex KushleyevA
                    Alex Kushleyev ModalAI Team @Kashish Garg 0
                    last edited by

                    @Kashish-Garg-0 , I understand, thanks for clarifying.

                    My colleague, who has more experience with this, was out of office last week, coming back tomorrow. I will make sure he takes a look at your post, he may have some suggestions. @tom

                    Alex

                    1 Reply Last reply Reply Quote 0
                    • tomT
                      tom admin @Kashish Garg 0
                      last edited by

                      @Kashish-Garg-0 With your device plugged in to your host pc via usb, what do you see with lsusb on your host PC?

                      Kashish Garg 0K 1 Reply Last reply Reply Quote 0
                      • Kashish Garg 0K
                        Kashish Garg 0 @tom
                        last edited by

                        @tom

                        Bus 005 Device 008: ID 05c6:900e Qualcomm, Inc.
                        

                        Thanks for your help!

                        tomT 1 Reply Last reply Reply Quote 0
                        • tomT
                          tom admin @Kashish Garg 0
                          last edited by

                          @Kashish-Garg-0 Okay so the device is booting into EDL mode, which is what is used for QDL flashing. Can you confirm that the EDL switch is turned off?

                          Kashish Garg 0K 1 Reply Last reply Reply Quote 0
                          • Kashish Garg 0K
                            Kashish Garg 0 @tom
                            last edited by Kashish Garg 0

                            @tom Yes the EDL Switch is turned OFF, pointing away from the Processor

                            tomT 1 Reply Last reply Reply Quote 0
                            • tomT
                              tom admin @Kashish Garg 0
                              last edited by

                              @Kashish-Garg-0 And when you went through the QDL process did the QDL flashing complete as expected? Should take around 10 minutes to complete

                              Kashish Garg 0K 1 Reply Last reply Reply Quote 0
                              • Kashish Garg 0K
                                Kashish Garg 0 @tom
                                last edited by

                                @tom I just re ran it and it took around 7 minutes or so and gave the appropriate output:

                                FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
                                <data>
                                <log value="INFO: Calling handler for setbootablestoragedrive" /></data>
                                FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
                                <data>
                                <log value="INFO: Using scheme of value= 1" /></data>
                                FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
                                <data>
                                <response value="ACK" rawmode="false" /></data>
                                FIREHOSE WRITE: <?xml version="1.0"?>
                                <data><power value="reset"/></data>
                                
                                FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
                                <data>
                                <log value="INFO: Calling handler for power" /></data>
                                FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
                                <data>
                                <response value="ACK" rawmode="false" /></data>
                                
                                tomT 1 Reply Last reply Reply Quote 0
                                • tomT
                                  tom admin @Kashish Garg 0
                                  last edited by

                                  @Kashish-Garg-0 And then if you remove and replace both power and usb is it still booting to that same mode?

                                  Kashish Garg 0K 1 Reply Last reply Reply Quote 0
                                  • Kashish Garg 0K
                                    Kashish Garg 0 @tom
                                    last edited by

                                    @tom You mean is it going to EDL mode after replacing power/usb and moving the EDL Switch to off?

                                    Bus 005 Device 011: ID 05c6:900e Qualcomm, Inc. USB2.0 Hub
                                    

                                    Is what is being printed with lsusb now

                                    tomT 2 Replies Last reply Reply Quote 0
                                    • tomT
                                      tom admin @Kashish Garg 0
                                      last edited by

                                      @Kashish-Garg-0 Sounds like we'll have get an RMA going for this one: https://www.modalai.com/pages/rma

                                      1 Reply Last reply Reply Quote 0
                                      • tomT
                                        tom admin @Kashish Garg 0
                                        last edited by

                                        @Kashish-Garg-0 It's possible your board has a QSM8250 (M0054-2) instead of a QRB5165 (M0054-1), see here for the diffs: https://docs.modalai.com/m0054-versions/#m0054-1-and-m0054-2

                                        If that is the case then you will have to QDL using a different build, which you can download from downloads.modalai.com, look for M0054-2 Starling QDL Image 1.7.4 2024-02-09-1.7.4-M0054-2.zip under the "All" category

                                        1 Reply Last reply Reply Quote 0
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