Burnt board components
-
We got a system that out of the box had one of the motors not working properly. It eventually stopped working all together and we noticed this component had burnt. See image attached. What could have caused this?
-
@ralinaresg , can you please clarify a few things:
- what type of vehicle was the ESC a part of?
- what was the behavior of the motor that was not functioning properly?
- did the whole ESC stop working or only one channel, which was originally struggling?
- did you notice the burned component when the ESC arrived or did it burn after arrival?
- was the black paint already on the ESC when you received it?
Those questions can help us figure out what happened - please provide the details if you are able to.
In any case, if the system arrived in a non-functioning state, you should request a replacement : https://www.modalai.com/pages/rma
Alex
-
After discussing this issue with the team, it looks like the ESC has been reworked after the original manufacturing / assembly. Please submit an RMA request and we can figure out the details about what happened and how to proceed.
https://www.modalai.com/pages/rma
Alex
