Burnt board components
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We got a system that out of the box had one of the motors not working properly. It eventually stopped working all together and we noticed this component had burnt. See image attached. What could have caused this?
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We got a system that out of the box had one of the motors not working properly. It eventually stopped working all together and we noticed this component had burnt. See image attached. What could have caused this?
@ralinaresg , can you please clarify a few things:
- what type of vehicle was the ESC a part of?
- what was the behavior of the motor that was not functioning properly?
- did the whole ESC stop working or only one channel, which was originally struggling?
- did you notice the burned component when the ESC arrived or did it burn after arrival?
- was the black paint already on the ESC when you received it?
Those questions can help us figure out what happened - please provide the details if you are able to.
In any case, if the system arrived in a non-functioning state, you should request a replacement : https://www.modalai.com/pages/rma
Alex
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@ralinaresg , can you please clarify a few things:
- what type of vehicle was the ESC a part of?
- what was the behavior of the motor that was not functioning properly?
- did the whole ESC stop working or only one channel, which was originally struggling?
- did you notice the burned component when the ESC arrived or did it burn after arrival?
- was the black paint already on the ESC when you received it?
Those questions can help us figure out what happened - please provide the details if you are able to.
In any case, if the system arrived in a non-functioning state, you should request a replacement : https://www.modalai.com/pages/rma
Alex
After discussing this issue with the team, it looks like the ESC has been reworked after the original manufacturing / assembly. Please submit an RMA request and we can figure out the details about what happened and how to proceed.
Repair Merchandise Authorization
All of our products are thoroughly tested both functionally and physically prior to shipment. For a copy of your products test records, please message at contact@modalai.com with the serial number. For troubleshooting and software functionality questions, please refer to our forum. View our terms and conditions. If an
ModalAI, Inc. (www.modalai.com)
Alex
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After discussing this issue with the team, it looks like the ESC has been reworked after the original manufacturing / assembly. Please submit an RMA request and we can figure out the details about what happened and how to proceed.
Repair Merchandise Authorization
All of our products are thoroughly tested both functionally and physically prior to shipment. For a copy of your products test records, please message at contact@modalai.com with the serial number. For troubleshooting and software functionality questions, please refer to our forum. View our terms and conditions. If an
ModalAI, Inc. (www.modalai.com)
Alex
Thank you. We will do, but for future reference:
@Alex-Kushleyev said in Burnt board components:
what type of vehicle was the ESC a part of?
Singer Vision FPV 3.5"
@Alex-Kushleyev said in Burnt board components:
what was the behavior of the motor that was not functioning properly?
Not operating a full power with intermittent operation
@Alex-Kushleyev said in Burnt board components:
did the whole ESC stop working or only one channel, which was originally struggling?
Only one channel
@Alex-Kushleyev said in Burnt board components:
did you notice the burned component when the ESC arrived or did it burn after arrival?
We didn't noticed or inspected it.
@Alex-Kushleyev said in Burnt board components:
was the black paint already on the ESC when you received it?
We didn't notice or checked
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