5G Modem Cannot Connect to Private 5G Network
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Hello,
We have a sentinel drone with the EM9291 Sierra Wireless modem and are attempting to connect to a private 5G network. The modem seems to recognize the SIM, but has failed to reach out and attempt connecting to the network.
voxl-modem.conf:
voxl2:/$ cat /etc/modalai/voxl-modem.conf { "modem_type": "em9291", "apn": "internet", "world": "false", "microhard_ip": "192.168.168.100", "dtc_ip": "192.168.0.100", "doodle_ip": "10.223.0.100", "modallink": "false", "placeholder": "hello world" }This is the output to
voxl-modem-start:voxl2:/$ voxl-modem-start qrb5165 based hardware detected... wwan0 is up! Sierra detected! Starting qmi network... error: couldn't start network: QMI protocol error (14): 'CallFailed' call end reason (3): generic-no-service verbose call end reason (3,2001): [cm] no-service [/dev/cdc-wdm0] Client ID not released: Service: 'wds' CID: '44' Error detected! Retrying... error: couldn't start network: QMI protocol error (14): 'CallFailed' call end reason (3): generic-no-service verbose call end reason (3,2001): [cm] no-service [/dev/cdc-wdm0] Client ID not released: Service: 'wds' CID: '45'I've noticed the SIM is listed as 'illegal' from the output of
qmicli -d /dev/cdc-wdm0 --uim-get-card-status:voxl2:/$ qmicli -d /dev/cdc-wdm0 --uim-get-card-status [/dev/cdc-wdm0] Successfully got card status Provisioning applications: Primary GW: slot '1', application '1' Primary 1X: session doesn't exist Secondary GW: session doesn't exist Secondary 1X: session doesn't exist Slot [1]: Card state: 'present' UPIN state: 'not-initialized' UPIN retries: '0' UPUK retries: '0' Application [1]: Application type: 'usim (2)' Application state: 'illegal' Application ID: A0:00:00:00:87:10:02:FF:FF:FF:FF:89:07:09:00:00 Personalization state: 'ready' UPIN replaces PIN1: 'no' PIN1 state: 'disabled' PIN1 retries: '3' PUK1 retries: '10' PIN2 state: 'enabled-not-verified' PIN2 retries: '3' PUK2 retries: '10' Application [2]: Application type: 'isim (5)' Application state: 'detected' Application ID: A0:00:00:00:87:10:04:FF:FF:FF:FF:89:07:09:00:00 Personalization state: 'unknown' UPIN replaces PIN1: 'no' PIN1 state: 'disabled' PIN1 retries: '3' PUK1 retries: '10' PIN2 state: 'not-initialized' PIN2 retries: '0' PUK2 retries: '0' Slot [2]: Card state: 'absent' UPIN state: 'not-initialized' UPIN retries: '0' UPUK retries: '0'The system mode seems to be rotating through WCDMA, LTE, and NR5G based on the output from AT commands and
qmicli -d /dev/cdc-wdm0 --nas-get-system-selection-preference:voxl2:/$ qmicli -d /dev/cdc-wdm0 --nas-get-system-selection-preference [/dev/cdc-wdm0] Successfully got system selection preference Emergency mode: 'no' Mode preference: 'cdma-1x, cdma-1xevdo, gsm, umts, lte, td-scdma' Band preference: 'wcdma-2100, wcdma-pcs-1900, wcdma-1700-us, wcdma-850-us, wcdma-800, wcdma-900, wcdma-850-japan' LTE band preference: '1, 2, 3, 4, 5, 7, 8, 12, 13, 14, 17, 18, 19, 20, 25, 26, 28, 29, 30, 34, 38, 39, 40, 41, 42, 43' LTE band preference (extended): '1, 2, 3, 4, 5, 7, 8, 12, 13, 14, 17, 18, 19, 20, 25, 26, 28, 29, 30, 32, 34, 38, 39, 40, 41, 42, 43, 46, 48, 66, 71' TD-SCDMA band preference: 'a, b, c, d, e, f' Roaming preference: 'any' Network selection preference: 'manual' Service domain preference: 'cs-ps' GSM/WCDMA acquisition order preference: 'automatic' Acquisition order preference: (null), lte, umts voxl2:/$ busybox microcom /dev/ttyUSB0 AT!ENTERCND="A710" OK AT!GSTATUS? !GSTATUS: Current Time: 412688 Temperature: 40 Thermal Mitigation Level: 0 Reset Counter: 1 Mode: ONLINE System mode: LTE PS state: Not attached LTE band: No band LTE bw: 1.4 MHz LTE Rx chan: --- LTE Tx chan: --- EMM state: --- --- RRC state: DISCONNECTED IMS reg state: NOT REGISTERED IMS mode: Normal IMS Srv State: UNKNOWN SMS,UNKNOWN VoIP PCC Rx0 RSSI: --- PCC Rx0 RSRP: --- PCC Rx1 RSSI: --- PCC Rx1 RSRP: --- PCC Rx2 RSSI: --- PCC Rx2 RSRP: --- PCC Rx3 RSSI: --- PCC Rx3 RSRP: --- PCC Tx Power: --- TAC: --- RSRQ (dB): --- Cell ID: --- SINR (dB): 0 NR5G band: --- NR5G bw: --- NR5G Tx Power: --- NR5G Tx chan: --- NR5G Rx chan: --- NR5G RSRP (dBm): --- NR5G RSRQ (dB): --- NR5G SINR (dB): --- OK AT!GSTATUS? !GSTATUS: Current Time: 412694 Temperature: 40 Thermal Mitigation Level: 0 Reset Counter: 1 Mode: ONLINE System mode: NR5G PS state: Not attached MM5G state: Deregistered Limited Service RRC state: RRC Idle IMS reg state: NOT REGISTERED IMS mode: Normal IMS Srv State: UNKNOWN SMS,UNKNOWN VoIP NR5G TAC: 000001 NR5G Cell ID: D15 (3349) NR5G band: n78 NR5G Carrier ID: 0 NR5G dl bw: 100 MHz NR5G ul bw: 100 MHz NR5G Tx Power: --- NR5G Tx chan: 0 NR5G Rx chan: 622260 NR5G dl MIMO: 4 NR5G ul MIMO: 1 NR5G(sub6) Rx0 RSSI (dBm): -51.8 NR5G(sub6) Rx1 RSSI (dBm): -51.3 NR5G(sub6) Rx2 RSSI (dBm): --- NR5G(sub6) Rx3 RSSI (dBm): --- NR5G RSRP (dBm): -79 NR5G RSRQ (dB): -11 NR5G SINR (dB): 22.0 OK AT+C5GREG? +C5GREG: 0,0 OK AT!NRINFO? !NRINFO: Connectivity Mode: SA NR5G Cell ID: D15 (3349) NR5G band: n78 NR5G Carrier ID: 0 NR5G dl bw: 100 MHz NR5G ul bw: 100 MHz NR5G Tx Power: --- NR5G Tx chan: 0 NR5G Rx chan: 622260 NR5G dl MIMO: 4 NR5G ul MIMO: 1 NR5G(sub6) Rx0 RSSI (dBm): -51.8 NR5G(sub6) Rx1 RSSI (dBm): -51.3 NR5G(sub6) Rx2 RSSI (dBm): --- NR5G(sub6) Rx3 RSSI (dBm): --- NR5G RSRP (dBm): -114 NR5G RSRQ (dB): -25 NR5G SINR (dB): 23.0 OK at!selrat? !SELRAT: 00, Automatic OK at!band? Index, Name 00, All bands, 0 - GW: 100200000EC00000 1 - LTE: 0000A7E2BB0F38DF 0000000000000042 3 - NRNSA: 000081A03B0A38D7 0000000000007C62 4 - NRSA: 000081A03B0A38D7 0000000000007C62 OK at!sdpref? RATs : WCDMA,LTE,NR5G GWC : B1,B2,B4,B5,B6,B8,B19 LTE : B1,B2,B3,B4,B5,B7,B8,B12,B13,B14,B17,B18,B19,B20,B25,B26,B28,B29,B30,B32,B34,B38,B39,B40,B41,B42,B43,B46,B48,B66,B71 TDS : NRSA : n1,n2,n3,n5,n7,n8,n12,n13,n14,n18,n20,n25,n26,n28,n29,n30,n38,n40,n41,n48,n66,n70,n71,n75,n76,n77,n78,n79 NRNSA: n1,n2,n3,n5,n7,n8,n12,n13,n14,n18,n20,n25,n26,n28,n29,n30,n38,n40,n41,n48,n66,n70,n71,n75,n76,n77,n78,n79 OK -
@spiff You'll likely need to reach out to Sierra Wireless directly for debug help.
