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  4. VOXL not detecting USB and wifi

VOXL not detecting USB and wifi

Scheduled Pinned Locked Moved VOXL m500 Reference Drone
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  • Kiazoa JoaoK Offline
    Kiazoa JoaoK Offline
    Kiazoa Joao
    Regular
    wrote on last edited by
    #1

    Hello! Can anybody help me with this, please? I am truly desperate.

    I am having problems trying to connect to my VOXL m500's wifi and USB port. The wifi won't appear at all and the USB (for adb) won't connect to my computer either. I visually inspected the drone to check for any signs of damage, but it looks fine and nothing seems to be disconnected. The drone powers up normally, and I have tried using different USB cables. Any troubleshooting tips would be greatly appreciated. (for context, I flew the drone a few weeks ago, but it lost communication after my last mission)

    tomT 1 Reply Last reply
    0
    • Kiazoa JoaoK Kiazoa Joao

      Hello! Can anybody help me with this, please? I am truly desperate.

      I am having problems trying to connect to my VOXL m500's wifi and USB port. The wifi won't appear at all and the USB (for adb) won't connect to my computer either. I visually inspected the drone to check for any signs of damage, but it looks fine and nothing seems to be disconnected. The drone powers up normally, and I have tried using different USB cables. Any troubleshooting tips would be greatly appreciated. (for context, I flew the drone a few weeks ago, but it lost communication after my last mission)

      tomT Offline
      tomT Offline
      tom
      admin
      wrote on last edited by
      #2

      @Kiazoa-Joao What OS is your host machine?

      Kiazoa JoaoK 1 Reply Last reply
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      • tomT tom

        @Kiazoa-Joao What OS is your host machine?

        Kiazoa JoaoK Offline
        Kiazoa JoaoK Offline
        Kiazoa Joao
        Regular
        wrote on last edited by Kiazoa Joao
        #3

        @tom I am using Windows 64-bit operating system, sometimes I use Linux

        tomT 1 Reply Last reply
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        • Kiazoa JoaoK Kiazoa Joao

          @tom I am using Windows 64-bit operating system, sometimes I use Linux

          tomT Offline
          tomT Offline
          tom
          admin
          wrote on last edited by
          #4

          @Kiazoa-Joao Can you try the following on a native linux system:

          sudo dmesg -wH
          

          Power on and plug in m500 via USB

          Monitor output from dmesg and post any relevant messages here

          Kiazoa JoaoK 1 Reply Last reply
          0
          • tomT tom

            @Kiazoa-Joao Can you try the following on a native linux system:

            sudo dmesg -wH
            

            Power on and plug in m500 via USB

            Monitor output from dmesg and post any relevant messages here

            Kiazoa JoaoK Offline
            Kiazoa JoaoK Offline
            Kiazoa Joao
            Regular
            wrote on last edited by
            #5

            @tom I will. Thank you

            Kiazoa JoaoK 1 Reply Last reply
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            • Kiazoa JoaoK Kiazoa Joao

              @tom I will. Thank you

              Kiazoa JoaoK Offline
              Kiazoa JoaoK Offline
              Kiazoa Joao
              Regular
              wrote on last edited by
              #6

              @Kiazoa-Joao I tried that, but it's not detecting it at all, it's like it's not even there
              Screenshot from 2025-07-25 15-25-23.png

              tomT 1 Reply Last reply
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              • Kiazoa JoaoK Kiazoa Joao

                @Kiazoa-Joao I tried that, but it's not detecting it at all, it's like it's not even there
                Screenshot from 2025-07-25 15-25-23.png

                tomT Offline
                tomT Offline
                tom
                admin
                wrote on last edited by
                #7

                @Kiazoa-Joao At this point it's probably worth sending it in for an RMA: https://www.modalai.com/pages/rma

                Kiazoa JoaoK 1 Reply Last reply
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                • tomT tom

                  @Kiazoa-Joao At this point it's probably worth sending it in for an RMA: https://www.modalai.com/pages/rma

                  Kiazoa JoaoK Offline
                  Kiazoa JoaoK Offline
                  Kiazoa Joao
                  Regular
                  wrote on last edited by
                  #8

                  @tom thank you for your assistance. I'll do that.

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