VOXL not detecting USB and wifi

[Kiazoa Joao]

Hello! Can anybody help me with this, please? I am truly desperate.

I am having problems trying to connect to my VOXL m500's wifi and USB port. The wifi won't appear at all and the USB (for adb) won't connect to my computer either. I visually inspected the drone to check for any signs of damage, but it looks fine and nothing seems to be disconnected. The drone powers up normally, and I have tried using different USB cables. Any troubleshooting tips would be greatly appreciated. (for context, I flew the drone a few weeks ago, but it lost communication after my last mission)

[tom]

@Kiazoa-Joao What OS is your host machine?

[Kiazoa Joao]

@tom I am using Windows 64-bit operating system, sometimes I use Linux

[tom]

@Kiazoa-Joao Can you try the following on a native linux system:

sudo dmesg -wH

Power on and plug in m500 via USB

Monitor output from dmesg and post any relevant messages here

[Kiazoa Joao]

@tom I will. Thank you

[Kiazoa Joao]

@Kiazoa-Joao I tried that, but it's not detecting it at all, it's like it's not even there

[tom]

@Kiazoa-Joao At this point it's probably worth sending it in for an RMA: https://www.modalai.com/pages/rma

[Kiazoa Joao]

@tom thank you for your assistance. I'll do that.