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  4. HexagonSDK4.1.0.4 installation fails due to erro on license verification

HexagonSDK4.1.0.4 installation fails due to erro on license verification

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  • E enrico.bandera 0

    @Eric-Katzfey Yes, I've an active account and first of all the Qualcom Package Manager request to login with it. I did log in without any error (access was successful).
    Anyway it was not possible to obtain any license.

    Eric KatzfeyE Offline
    Eric KatzfeyE Offline
    Eric Katzfey
    ModalAI Team
    wrote on last edited by
    #4

    @enrico-bandera-0 I'm not sure why it doesn't show a license for you. Others outside of ModalAI have tried it and been successful. I just tried it again and I don't see that issue. Perhaps you can request support from Qualcomm? They should be able to help you download the SDK.

    E 1 Reply Last reply
    0
    • Eric KatzfeyE Eric Katzfey

      @enrico-bandera-0 I'm not sure why it doesn't show a license for you. Others outside of ModalAI have tried it and been successful. I just tried it again and I don't see that issue. Perhaps you can request support from Qualcomm? They should be able to help you download the SDK.

      E Offline
      E Offline
      enrico.bandera 0
      Contributor
      wrote on last edited by enrico.bandera 0
      #5

      @Eric-Katzfey I've opened a Case on Qualcom site. They answered it was a backend problem they also detected and fixed. So I've tried again and actually it activates a license. But now the installation breaks up after a while, reporting a post install error. See attached screenshot
      Screenshot_20240205_165523.jpg
      So I've tried launching installation with CLI tool. It produces the same error, but it addictionally ask me to install another component: Compute.Core.1.x
      Shoul I also install it? Which version (it offers me 12 diferent chiches), also the option to skip (as I did)
      Please let me know if this component is requested.

      Here screenshot of qpm-cli output:
      Screenshot_20240206_101958.jpg

      Eric KatzfeyE 2 Replies Last reply
      0
      • E enrico.bandera 0

        @Eric-Katzfey I've opened a Case on Qualcom site. They answered it was a backend problem they also detected and fixed. So I've tried again and actually it activates a license. But now the installation breaks up after a while, reporting a post install error. See attached screenshot
        Screenshot_20240205_165523.jpg
        So I've tried launching installation with CLI tool. It produces the same error, but it addictionally ask me to install another component: Compute.Core.1.x
        Shoul I also install it? Which version (it offers me 12 diferent chiches), also the option to skip (as I did)
        Please let me know if this component is requested.

        Here screenshot of qpm-cli output:
        Screenshot_20240206_101958.jpg

        Eric KatzfeyE Offline
        Eric KatzfeyE Offline
        Eric Katzfey
        ModalAI Team
        wrote on last edited by
        #6

        @enrico-bandera-0 Even though that post install step failed it may be okay. Do you see the files that it installed? Can you proceed to the next step of the process (e.g. tar the files)?

        1 Reply Last reply
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        • E enrico.bandera 0

          @Eric-Katzfey I've opened a Case on Qualcom site. They answered it was a backend problem they also detected and fixed. So I've tried again and actually it activates a license. But now the installation breaks up after a while, reporting a post install error. See attached screenshot
          Screenshot_20240205_165523.jpg
          So I've tried launching installation with CLI tool. It produces the same error, but it addictionally ask me to install another component: Compute.Core.1.x
          Shoul I also install it? Which version (it offers me 12 diferent chiches), also the option to skip (as I did)
          Please let me know if this component is requested.

          Here screenshot of qpm-cli output:
          Screenshot_20240206_101958.jpg

          Eric KatzfeyE Offline
          Eric KatzfeyE Offline
          Eric Katzfey
          ModalAI Team
          wrote on last edited by
          #7

          @enrico-bandera-0 You shouldn't have to install any additional things that aren't called out in the instructions.

          E 1 Reply Last reply
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          • Eric KatzfeyE Eric Katzfey

            @enrico-bandera-0 You shouldn't have to install any additional things that aren't called out in the instructions.

            E Offline
            E Offline
            enrico.bandera 0
            Contributor
            wrote on last edited by
            #8

            @Eric-Katzfey thanks for your help. Anyway I guess thet even the tar archive is already unpacked since I can see this folder content:
            Screenshot_20240206_173125.png

            But if I try to follow next steps:
            Download and load the base Docker image from ModalAI
            Use setup.sh to retrieve and load the base Docker image

            Build the Docker image
            Make sure the Hexagon SDK archive is in the project directory
            Run build.sh

            I obtain further errors since both setup.sh and build.sh are missing
            I've already done the steps in this link:
            https://gitlab.com/voxl-public/voxl-sdk/services/voxl-px4

            But obviously the run_docker fails, since docker image above mentioned is missing.
            So I guess (and hope) just last fix is missing.

            Thanks in advance.

            Eric KatzfeyE 1 Reply Last reply
            0
            • E enrico.bandera 0

              @Eric-Katzfey thanks for your help. Anyway I guess thet even the tar archive is already unpacked since I can see this folder content:
              Screenshot_20240206_173125.png

              But if I try to follow next steps:
              Download and load the base Docker image from ModalAI
              Use setup.sh to retrieve and load the base Docker image

              Build the Docker image
              Make sure the Hexagon SDK archive is in the project directory
              Run build.sh

              I obtain further errors since both setup.sh and build.sh are missing
              I've already done the steps in this link:
              https://gitlab.com/voxl-public/voxl-sdk/services/voxl-px4

              But obviously the run_docker fails, since docker image above mentioned is missing.
              So I guess (and hope) just last fix is missing.

              Thanks in advance.

              Eric KatzfeyE Offline
              Eric KatzfeyE Offline
              Eric Katzfey
              ModalAI Team
              wrote on last edited by
              #9

              @enrico-bandera-0 Can you show what is in the directory that you are in? If you have cloned the repository and are in the top level directory of it then you should see setup.sh and build.sh there.

              E 1 Reply Last reply
              0
              • Eric KatzfeyE Eric Katzfey

                @enrico-bandera-0 Can you show what is in the directory that you are in? If you have cloned the repository and are in the top level directory of it then you should see setup.sh and build.sh there.

                E Offline
                E Offline
                enrico.bandera 0
                Contributor
                wrote on last edited by
                #10

                @Eric-Katzfey the directory is shown in the shell prompt: it is /local/mnt/workspace/Qualcomm/Hexagon_SDK/4.1.0.4/
                I assume this is the default installation path for Hexagon_SDK v 4.1.0.4 sinc I have not customized the installation path.

                Kind Regards

                Eric KatzfeyE 1 Reply Last reply
                0
                • E enrico.bandera 0

                  @Eric-Katzfey the directory is shown in the shell prompt: it is /local/mnt/workspace/Qualcomm/Hexagon_SDK/4.1.0.4/
                  I assume this is the default installation path for Hexagon_SDK v 4.1.0.4 sinc I have not customized the installation path.

                  Kind Regards

                  Eric KatzfeyE Offline
                  Eric KatzfeyE Offline
                  Eric Katzfey
                  ModalAI Team
                  wrote on last edited by
                  #11

                  @enrico-bandera-0 In order to use the rb5-flight-px4-build-docker repo you need to clone it first to your machine. Then in the top level directory of that cloned repo you will see the scripts and can run through the instructions.

                  E 2 Replies Last reply
                  0
                  • Eric KatzfeyE Eric Katzfey

                    @enrico-bandera-0 In order to use the rb5-flight-px4-build-docker repo you need to clone it first to your machine. Then in the top level directory of that cloned repo you will see the scripts and can run through the instructions.

                    E Offline
                    E Offline
                    enrico.bandera 0
                    Contributor
                    wrote on last edited by
                    #12
                    This post is deleted!
                    1 Reply Last reply
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                    • Eric KatzfeyE Eric Katzfey

                      @enrico-bandera-0 In order to use the rb5-flight-px4-build-docker repo you need to clone it first to your machine. Then in the top level directory of that cloned repo you will see the scripts and can run through the instructions.

                      E Offline
                      E Offline
                      enrico.bandera 0
                      Contributor
                      wrote on last edited by
                      #13

                      @Eric-Katzfey thanks, I completed all steps successfully and also built the px4 image for voxl2

                      Thanks a lot for your help
                      Enrico

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