Hires (M0026) Issue
-
Hey @Gaurav-Shukla we are sending out a replacement cable. Theres was a mixup internally and your order got cancelled. Would you please ship us the cable that is having issues via our RMA process. Your RMA number will be the order number for the invoice you receive. Please let us know when you receive and test the replacement.
Thank you,
ModalAI -
Hi @modalab Thanks for your message. I have received one new cable from my previous communication with ModalAI (Since I had ordered 2 cables at the first place). At this point, I'm kinda convinced its not a cable issue. I have replaced cable thrice now, but it's still the same issue. What's even more weird is that, I have a “VOXL only” board with me that I sometimes use if for debugging purposes, and it's working great with this board. I’m able to get the data and also see image stream on rqt. So, this confirms that the cable is not faulty. I also compared the system images of the Voxl flight deck and just the voxl board and they are the same as well i.e 3.3.0. We also have an offshore team working in India who are using same setup (VOXL flight deck + extension cable + M0026 sensor ).
I feel this requires deeper investigation on the voxl side of my board as mentioned by @Vinny . As a matter of fact, even the voxl flight deck that I have is a new one. I'd like to have screen share session and look at this issue together and hopefully we might find a solution there. I already sent an email yesterday regarding the same.
-
Hey @gauravshukla914 will you please send in the VOXL Flight deck via our RMA Process and we will provide a report on our findings.
Thank you,
ModalAI -
@modalab Okay, but I'm a bit confused here. The Voxl flight deck plus the extension cable plus the hires sensor (M0026) is all new(less than 3 months old). So in the RMA process, do I just need to complete the form and email it and just send the product right? without adding the diagnostic fee in the cart.
-
@modalab Okay, but I'm a bit confused here. The Voxl flight deck plus the extension cable plus the hires sensor (M0026) is all new(less than 3 months old). So in the RMA process, do I just need to complete the form and email it and just send the product right? without adding the diagnostic fee in the cart.
@gauravshukla914 Hi Gaurav, sorry for your troubles on this.
It is entirely possible that even new products get damaged, especially by an ESD event.
We'll work with you to investigate and help resolve this.
Thanks for working with @modalab to send this back, and I'm sure I'll be one of the ones reviewing the physical hardware so we can report back as soon as we conclude anything.
Thanks! -
Please see email thread in progress, if possible let's use one channel for communications.
Hello! It looks like you're interested in this conversation, but you don't have an account yet.
Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.
With your input, this post could be even better 💗
Register Login