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    VOXL Starling 2 Max hires_front camera unresponsive

    Support Request Format for Best Results
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    • A
      Alex Kushleyev ModalAI Team @brandon
      last edited by 25 Apr 2025, 18:01

      @brandon , usually this is a sign of a hardware issue, most likely the cabling between the camera and VOXL2 (while there is also M0173 in between).

      Has this camera ever worked before?

      Alex

      B 1 Reply Last reply 25 Apr 2025, 19:21 Reply Quote 0
      • B
        brandon @Alex Kushleyev
        last edited by 25 Apr 2025, 19:21

        @Alex-Kushleyev I have not seen the camera work before. I just started developing with it and thought it might be related to a software bug I was seeing on the forum.

        A 1 Reply Last reply 25 Apr 2025, 19:56 Reply Quote 0
        • A
          Alex Kushleyev ModalAI Team @brandon
          last edited by 25 Apr 2025, 19:56

          @brandon , I will double check with the team how to proceed.

          Can you please do another test, where you re-enable the front hires camera and disable the down-facing one? In this case, the front one still does not work?

          Alex

          B 2 Replies Last reply 26 Apr 2025, 00:41 Reply Quote 0
          • B
            brandon @Alex Kushleyev
            last edited by 26 Apr 2025, 00:41

            @Alex-Kushleyev I performed the next test and the voxl-camera-server crash occurs after a short period of time. I was able to bring up a few camera feeds and then the service died. I was never able to see a frame from the hires_front.

            51f4e1ad-3617-495b-a072-145f63a710d0-image.png

            1 Reply Last reply Reply Quote 0
            • B
              brandon @Alex Kushleyev
              last edited by 29 Apr 2025, 14:20

              @Alex-Kushleyev What did your team recommend? Should I reach out to ModalAI directly?

              D 1 Reply Last reply 29 Apr 2025, 18:17 Reply Quote 0
              • D
                Dobry Kolacz ModalAI Team @brandon
                last edited by 29 Apr 2025, 18:17

                @brandon Could you please send some photos of what your front camera assembly looks like. I'd like too see all the connections, some views of the camera itself, and what the plastic housing around the cams look like. We verify all cameras are working and get them focused during assembly so I'm trying to track down what could have caused the failure.

                B 2 Replies Last reply 29 Apr 2025, 19:30 Reply Quote 0
                • B
                  brandon @Dobry Kolacz
                  last edited by 29 Apr 2025, 19:30

                  @Dobry-Kolacz

                  IMG_8064.JPG

                  IMG_8068.JPG

                  IMG_8069.JPG

                  IMG_8072.JPG

                  IMG_8068 2.JPG

                  IMG_8072 2.JPG

                  1 Reply Last reply Reply Quote 0
                  • B
                    brandon @Dobry Kolacz
                    last edited by 29 Apr 2025, 20:07

                    @Dobry-Kolacz I’ve seen a few frames come through before, and one time I’ve seen half a valid frame and static noise on the other half of the frame. I didn’t take a picture at the time because I didn’t know it was a problem yet. I was just learning how to ssh in and connect the drone to my WiFi network.

                    D 2 Replies Last reply 30 Apr 2025, 02:16 Reply Quote 0
                    • D
                      Dobry Kolacz ModalAI Team @brandon
                      last edited by Dobry Kolacz 30 Apr 2025, 02:21 30 Apr 2025, 02:16

                      This post is deleted!
                      1 Reply Last reply Reply Quote 0
                      • D
                        Dobry Kolacz ModalAI Team @brandon
                        last edited by 30 Apr 2025, 02:20

                        @brandon Hmm, they look fairly well plugged in as far as I can tell. I'd say look at it from a side profile and if you see anything sticking out or bulging, you'll know it was a poorly seated connector.

                        Just for good measure, go ahead and press against the back of those connectors just to be sure they're fully seated in there. From a side profile, everything should look flat/parallel with the board.

                        B 1 Reply Last reply 30 Apr 2025, 15:05 Reply Quote 0
                        • B
                          brandon @Dobry Kolacz
                          last edited by brandon 30 Apr 2025, 15:09 30 Apr 2025, 15:05

                          @Dobry-Kolacz Here is another connector that I think is relevant that I didn't include in the last post. I'm not sure how I should apply force but I tried to push them in a little bit as instructed. Nothing seemed to move and there is no change on the Voxl Portal.

                          IMG_8076.JPG

                          IMG_8077.JPG

                          IMG_8074.JPG

                          D 1 Reply Last reply 30 Apr 2025, 18:33 Reply Quote 0
                          • D
                            Dobry Kolacz ModalAI Team @brandon
                            last edited by Dobry Kolacz 30 Apr 2025, 18:35 30 Apr 2025, 18:33

                            @brandon Do you have a plastic spudger tool? Something like this. A plastic tool will significantly reduce the possibility of damaging any components (compared to using anything hard like metal). Press only on the metal part of the connector to prevent warping that plastic nub end.
                            Typically we use a fingernail to press those connectors in place but for that connector in particular it would be hard to reach with a fingernail. 6d21bb38-e0a6-4d12-b21a-d201dd4fc446-image.png

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