Motor stop functionning on starling 2
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Hi,
I've got a starling 2 with the black motor and today while testing one of the motor started to stop spinning randomly. I checked the wires and everything seems good. I swapped the motor with another functional one on my drone and the same motor didn't worked, so the ESC is good.
So, I swapped the defective motor with another one that i had in stock and put the props on it and this motor didn't work either!
Well, the problem came frome one of the propeller's screw which is slightly longer than usual and come scratching on top of the motor wire and prevent the motor to turn.So, I need a new motor for my starling.
Julien
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@Judoor-0 , you can purchase replacement motors from our shop : https://www.modalai.com/products/starling-replacement-motors -- does this look the same as your current motors?
Was the screw in the propeller original that came with the drone or a replacement screw? I am just wondering if the drone came with a screw that is too long, resulting in the damage, in which case you should request a replacement motor from our RMA department.
Alex
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@Alex-Kushleyev it was an original screw, I don't know why but when comparing to another it's slightly longer. I'll request an RMA.
Julien
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@Alex-Kushleyev I sent an email to the modal ai support for the RMA process and after a first response telling me that they'll check it, I still got no news from them and it has been 3 weeks. Do you know some other way to get in touch with the support. My starling is stuck to the ground since and I can't test anything.
Thanks
Julien -
We apologize for the delayed response. I'd like to get your problem resolved quickly. To help facilitate this, could you please send me your original order number? This will help determine the correct motor to send as a replacement.
I'll await your responses and get things moving for you as quickly as possible
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@Jeremy-Schmidt Hi,
It's resolved now, in the mean time I had a response from the support.
Have a good day
Julien