VOXL2 WIFI KIT mismatch
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Hi Guys we ordered 3 units of MDK-M0151-1-02 and received a usb 2 cable which not fits to the USB 3 connector (pic below)
i received cable
USB 2 MXBL-00041-1 instead of MCBL-00022-2: 10-pin JST to USB3 Type A Female Cable (70 mm)
is there a way to establish a wlan connection like this ?
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Hi Guys we ordered 3 units of MDK-M0151-1-02 and received a usb 2 cable which not fits to the USB 3 connector (pic below)
i received cable
USB 2 MXBL-00041-1 instead of MCBL-00022-2: 10-pin JST to USB3 Type A Female Cable (70 mm)
is there a way to establish a wlan connection like this ?HI @jacob-yaacubov
Is this a recent kit you bought? Do you have a sales order # we can reference?
We did have an error at one point where the cable was incorrectly included. You should have received an MCBL-00022-2, and our current kits do ship with that.
We will make sure you get a correct cable shipped out to you.
How many kits of the 3 are wrong?
Thanks! -
HI @jacob-yaacubov
Is this a recent kit you bought? Do you have a sales order # we can reference?
We did have an error at one point where the cable was incorrectly included. You should have received an MCBL-00022-2, and our current kits do ship with that.
We will make sure you get a correct cable shipped out to you.
How many kits of the 3 are wrong?
Thanks!@Vinny Yes just received it this week i have 3 of them
the order #4937 -
@Vinny Yes just received it this week i have 3 of them
the order #4937Hi @jacob-yaacubov
I've informed our team. Hopefully you will hear something soon.
Thanks!
Vinny -
@Vinny Yes just received it this week i have 3 of them
the order #4937Hi @jacob-yaacubov
OK, my colleague tells me: looking at our history, your order was packed on 4/11 during the few weeks we had the typo in the system. I think we literally fixed the system the next week but failed to check your pre-packed order.
Sorry about that.Also odd that DHL took so long to deliver. We shipped on 5/8 once we had the M0154 ready and then DHL delivered over 5 weeks later on 6/17.
Let's hope the 3 new MCBL-00022-2's we are sending do not take that long too!!!
Keep an eye out for them.
Thanks for your patience. -
Hi @jacob-yaacubov
OK, my colleague tells me: looking at our history, your order was packed on 4/11 during the few weeks we had the typo in the system. I think we literally fixed the system the next week but failed to check your pre-packed order.
Sorry about that.Also odd that DHL took so long to deliver. We shipped on 5/8 once we had the M0154 ready and then DHL delivered over 5 weeks later on 6/17.
Let's hope the 3 new MCBL-00022-2's we are sending do not take that long too!!!
Keep an eye out for them.
Thanks for your patience.@Vinny i have received the new adapter few days ago thank you
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@Vinny i have received the new adapter few days ago thank you
Great @jacob-yaacubov. Sorry for the issue overall, but glad we made it right.
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