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    Doodle Labs Not Connecting to QGC

    Cellular Modems
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    • Chase RileyC
      Chase Riley
      last edited by

      I received a Doodle Labs Radio in my last shipment that I believe to have an issue. After programming the VOXL2 I am unable to get connection over QGC. I have multiple VOXL2 and Doodle Labs set up in house that I have been able to use to help troubleshoot this issue.

      The Doodle Labs Radio that is in question is in the air vehicle. I am able to ping the IP of the Air radio from my Laptop which is connected to a Doodle Labs radio. I am also able to pull up the Web interface for the Air Radio as well. I am not able to ping the VOXL2 or open VOXL Portal. I have tried to reset the radio to factory defaults and also flash a backup file from a known working radio with no luck. I was also able to test out different harnesses and even plugged the Radio in question to a known working VOXL2 setup with the same issue. I was able to plug the VOXL2 that is in the same vehicle with the questionable Doodle Labs radio to another Doodle Labs Radio and it linked up to QGC with no Issues.

      With my troubleshooting it seems I have narrowed it down to this Doodle Labs Radio. I am not sure how to continue troubleshooting the issue. I guess it could be something wrong with the actual hardware of the radio.

      Any information to help me solve this issue will be appreciated. Thanks!

      tomT 1 Reply Last reply Reply Quote 0
      • tomT
        tom admin @Chase Riley
        last edited by

        @Chase-Riley Are you able to ping said doodle labs modem from the voxl 2 it is physically connected to?

        Chase RileyC 1 Reply Last reply Reply Quote 0
        • Chase RileyC
          Chase Riley @tom
          last edited by Chase Riley

          @tom I am not able to ping the Doodle Labs Radio from the VOXL2 that is connected to it.

          tomT 1 Reply Last reply Reply Quote 0
          • tomT
            tom admin @Chase Riley
            last edited by

            @Chase-Riley I'm coming to the same hypothesis that you did that there might be an issue with that specific doodle radio (maybe a bad connector?)

            Chase RileyC 1 Reply Last reply Reply Quote 0
            • Chase RileyC
              Chase Riley @tom
              last edited by

              @tom I checked wire harness going from the VOXL 2 to the Doodle Labs. Everything seems in check there. Haven't noticed anything wrong with the connector or solder joints on the pcb located on top of the Doodle Labs. Would you recommend getting a RMA going for this radio?

              tomT 1 Reply Last reply Reply Quote 0
              • tomT
                tom admin @Chase Riley
                last edited by

                @Chase-Riley yes, we can work with Doodle Labs to get this resolved

                1 Reply Last reply Reply Quote 0
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