Doodle Labs Not Connecting to QGC
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I received a Doodle Labs Radio in my last shipment that I believe to have an issue. After programming the VOXL2 I am unable to get connection over QGC. I have multiple VOXL2 and Doodle Labs set up in house that I have been able to use to help troubleshoot this issue.
The Doodle Labs Radio that is in question is in the air vehicle. I am able to ping the IP of the Air radio from my Laptop which is connected to a Doodle Labs radio. I am also able to pull up the Web interface for the Air Radio as well. I am not able to ping the VOXL2 or open VOXL Portal. I have tried to reset the radio to factory defaults and also flash a backup file from a known working radio with no luck. I was also able to test out different harnesses and even plugged the Radio in question to a known working VOXL2 setup with the same issue. I was able to plug the VOXL2 that is in the same vehicle with the questionable Doodle Labs radio to another Doodle Labs Radio and it linked up to QGC with no Issues.
With my troubleshooting it seems I have narrowed it down to this Doodle Labs Radio. I am not sure how to continue troubleshooting the issue. I guess it could be something wrong with the actual hardware of the radio.
Any information to help me solve this issue will be appreciated. Thanks!
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@Chase-Riley Are you able to ping said doodle labs modem from the voxl 2 it is physically connected to?
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@tom I am not able to ping the Doodle Labs Radio from the VOXL2 that is connected to it.
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@Chase-Riley I'm coming to the same hypothesis that you did that there might be an issue with that specific doodle radio (maybe a bad connector?)
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@tom I checked wire harness going from the VOXL 2 to the Doodle Labs. Everything seems in check there. Haven't noticed anything wrong with the connector or solder joints on the pcb located on top of the Doodle Labs. Would you recommend getting a RMA going for this radio?
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@Chase-Riley yes, we can work with Doodle Labs to get this resolved
