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    Microhard pDDL Carrier stopped working

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    • G
      gerard
      last edited by

      I have two Microhard pDDL Carrier USB Dongle (MDK-M0048-2-01), both set up the same way but one has stopped working during initial setup.

      It was lighting up with all the LEDs on the board but after powering on and off it now only shows the 5v LED.

      VinnyV 1 Reply Last reply Reply Quote 0
      • VinnyV
        Vinny ModalAI Team @gerard
        last edited by

        Hi @gerard
        Can you share a photo of the setup, ideally with the working unit next to the problematic one?

        A couple of possible causes come to mind, but we'd need a bit more information to narrow it down:

        The modem module may not be fully seated in the socket. These modules can be difficult to install correctly, and if the thermal pad underneath shifted or lifted slightly during installation, it can prevent proper seating.
        The socket may be cracked. It's fairly easy to damage the socket during module removal, especially with Microhard modules, which can lead to intermittent electrical connections.

        A side-by-side photo of the good and bad units would be very helpful for troubleshooting.
        Thanks!

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