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    Damaged Voxl2

    Support Request Format for Best Results
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    • J
      Javier Rodríguez
      last edited by 8 Mar 2024, 15:47

      Voxl.JPG

      Hi, I’m posting a problem we are experiencing with a Voxl2.
      Whenever Hires or Tracking cameras are connected to C2, and C3 connected to J6, J7 or J8, then Voxl is not responding and the ribbon cable gets extrtemely hot.
      Connecting one of the cameras to C1, and C3 to J6, J7 or J8 then Voxl runs but cable gets also very hot (not like the previous one though).
      Similar behaviour using the M0076 adapter in order than M0084.
      None of the combinations give us a camera image.
      Test is performed with old Hires, Tracking and M0084 adaper and also with a new set (Hires, Tracking and M0084 adapter) directly taken from the package. Results are the same in both scenarios.
      Voxl seems to be damaged but I’m asking for help in order to acurate more the problem and hopefully try find a solution, but sincerely It does not look good.
      Thank you so much in advance!
      Best Regards!

      M 1 Reply Last reply 8 Mar 2024, 16:03 Reply Quote 0
      • M
        Moderator ModalAI Team @Javier Rodríguez
        last edited by 8 Mar 2024, 16:03

        @Javier-Rodríguez those flex cables look heavily damaged. you cannot crimp them or it will cause issues. It's likely any one or more of those is bad

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        • J
          Javier Rodríguez
          last edited by 26 Mar 2024, 08:43

          IMG_8958.jpg IMG_8957.jpg IMG_8956.jpg

          Good morning! The cables are new directly taken from the package. I've covered them with capton tape to avoid any short.
          Can you confirm that M0084 is conected to the Voxl the correct way in the pictures that I've attached ?
          Any idea about how to proceed now?

          Regards
          Javier

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          • M
            modaltb ModalAI Team
            last edited by 26 Mar 2024, 15:04

            For hires/tracking config C4, use J7 as shown in docs:
            https://docs.modalai.com/voxl2-camera-configs/#c-04-hires-and-tracking

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