Trouble with EM7565 startup...
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@tom Well, when I plug the modem into my Ubuntu host using one of these testers it shows a suspiciously low current (10mA), but it also doesn't quite work (yet) on that system. The command mmcli --modem=0 shows (snippets):
Hardware | manufacturer: Sierra Wireless, Incorporated | model: EM7565 | revision: SWI9X50C_01.08.04.00 dbb5d0 jenkins 2018/08/21 21:40:11 | h/w revision: 10001 | supported: gsm-umts, lte | current: gsm-umts, lte | equipment id: 353533100239592 -------------------------------- System | device: /sys/devices/pci0000:00/0000:00:14.0/usb1/1-1 | drivers: qcserial, qmi_wwan | plugin: Sierra | primary port: cdc-wdm0 | ports: ttyUSB0 (qcdm), ttyUSB2 (at), cdc-wdm0 (qmi), | wwp0s20f0u1i8 (net) -------------------------------- Numbers | own: 17327793967 -------------------------------- Status | lock: sim-pin2 | unlock retries: sim-pin (3), sim-pin2 (3), sim-puk (10), sim-puk2 (10) | state: registered | power state: on | access tech: lte | signal quality: 59% (recent)and the interface only comes up if I manually bring it up with ifconfig wwp0s20fu1i8 up ...
wwp0s20f0u1i8: flags=4305<UP,POINTOPOINT,RUNNING,NOARP,MULTICAST> mtu 1500 inet6 fe80::2495:2f9d:cec5:53f prefixlen 64 scopeid 0x20<link> unspec 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00 txqueuelen 1000 (UNSPEC) RX packets 0 bytes 0 (0.0 B) RX errors 0 dropped 0 overruns 0 frame 0 TX packets 11 bytes 528 (528.0 B) TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0Notice, there's no inet address likely because [for some reason I have yet to understand] POINTOPOINT,NOARP flags are set. Any thoughts on that? (meanwhile I will get a powered USB hub for now just to see if it makes any difference).
@Ed-Sutter The other thing you have to check is the USB vendor / device id. The Linux device drivers often have those hard coded into them for support. If those id's aren't in the driver then it won't set it up.
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@Ed-Sutter The other thing you have to check is the USB vendor / device id. The Linux device drivers often have those hard coded into them for support. If those id's aren't in the driver then it won't set it up.
@Eric-Katzfey That shows up with lsusb...
Bus 001 Device 002: ID 1199:9091 Sierra Wireless, Inc.but I assume you're talking about something more specific to wwan? Do you know what I would look for to see if my host meets that requirement? I've obviously got modemmanager, libmbim-utils and libqmi-utils installed, but maybe I need newer versions?
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@Eric-Katzfey That shows up with lsusb...
Bus 001 Device 002: ID 1199:9091 Sierra Wireless, Inc.but I assume you're talking about something more specific to wwan? Do you know what I would look for to see if my host meets that requirement? I've obviously got modemmanager, libmbim-utils and libqmi-utils installed, but maybe I need newer versions?
@Ed-Sutter I'm speaking specifically of VOXL, not your host computer, but it's the same idea. It's the actual Linux device driver for that piece of hardware. For example: https://gitlab.com/voxl-public/system-image-build/apq8096-kernel/-/blob/main/drivers/net/usb/qmi_wwan.c#L772
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@Ed-Sutter I'm speaking specifically of VOXL, not your host computer, but it's the same idea. It's the actual Linux device driver for that piece of hardware. For example: https://gitlab.com/voxl-public/system-image-build/apq8096-kernel/-/blob/main/drivers/net/usb/qmi_wwan.c#L772
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@Ed-Sutter I'm speaking specifically of VOXL, not your host computer, but it's the same idea. It's the actual Linux device driver for that piece of hardware. For example: https://gitlab.com/voxl-public/system-image-build/apq8096-kernel/-/blob/main/drivers/net/usb/qmi_wwan.c#L772
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@Ed-Sutter I'm speaking specifically of VOXL, not your host computer, but it's the same idea. It's the actual Linux device driver for that piece of hardware. For example: https://gitlab.com/voxl-public/system-image-build/apq8096-kernel/-/blob/main/drivers/net/usb/qmi_wwan.c#L772
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@Ed-Sutter Do you know how much power the m.2 to USB adapter you're plugging in is pulling? Depending on which add-on board you're plugging it into on VOXL, it may not be able to provide the required current. Some of our add-on boards' USB ports max out at 0.5 A (M0030, M0017, M0048).
When we've tested with 3rd party modem USB adapters in the past we've had to use our debug board v2 (M0078): https://www.modalai.com/products/voxl-debug-board-v2?_pos=4&_sid=bc3d50f8c&_ss=r
which allows you to provide a higher current to the USB port.
Source for uqmi lives here: https://gitlab.com/voxl-public/voxl-sdk/utilities/voxl-modem/-/tree/master/src/modem/uqmi
@tom I received the new USB add-on (M0078). I just wanna be sure I understand this... All I need to do to get more current is to move the jumper over to the USB-VBUS position? I assume that just bypasses any current-limiting protection that would be provided by the USB driver?
true? -
@Ed-Sutter You'll actually have the jumper on the USB PWR side as seen in this photo:
but otherwise yes you've got the right idea -
@Ed-Sutter You'll actually have the jumper on the USB PWR side as seen in this photo:
but otherwise yes you've got the right idea@tom Cool! Just tried it with the EM7565...
ifconfig wwan0 wwan0 Link encap:UNSPEC HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00 inet addr:10.234.85.224 P-t-P:10.234.85.224 Mask:255.255.255.192 UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1 RX packets:2 errors:0 dropped:0 overruns:0 frame:0 TX packets:2 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:604 (604.0 B) TX bytes:656 (656.0 B)The modem came right up!
Thanks -
@Ed-Sutter You'll actually have the jumper on the USB PWR side as seen in this photo:
but otherwise yes you've got the right idea -
@Ed-Sutter Not that I know of at the moment. Is there a specific reason why you're choosing to go with this card as opposed to others? I know you mentioned earlier that it supports certain bands you need.
@tom Yea, that's it, we need a band that is not supported by any of the modems that fit your add-on board.
Anyway, now that I've had some time to work with it (the EM7565), things aren't as good as I initially thought...
I've been testing this in various ways and just getting more confused... Initially I was using voxl-streamer to push video over LTE to VLC on another machine. It starts up just fine (video is clean), but the video just stops after some random time (usually less than an hour). So I thought -maybe- my LTE service (I'm using a SIM card on my own AT&T account that is supposed to be used with a flip phone) was doing some throttling. I reduced the load to just open a TCP connection and send small messages (over LTE) every second. Same thing happens. Then I tried running the same thing but now just using WiFi while the wwan0 is up and alive... Same thing even on WiFi! Once it gets in this state, I can't ping out at all (on either interface), but all interfaces are up and I am able to ssh into VOXL. If I remove the EM7565, things are fine on WiFi.Does this make any sense at all?
Can you think of anything I can do to diagnose this?
I have a small (cheap) USB power monitor in line with the modem and it never exceeds 100mA on the display. -
@Ed-Sutter Does it work if you only have one of the network interfaces up at once? For example, only having
wwan0up or only havingwlan0up? I'm wondering if some weird routing issue happens -
@Ed-Sutter And to be safe if you're in station mode I would set your ssid and pass to dummy values, i.e
voxl-wifi station tmp tmpbecause I've seen in the past wherewlan0will try to bring itself back up after you manually force it down. -
@Ed-Sutter And to be safe if you're in station mode I would set your ssid and pass to dummy values, i.e
voxl-wifi station tmp tmpbecause I've seen in the past wherewlan0will try to bring itself back up after you manually force it down.@tom Ok, I tried what you said (good idea by the way)... I turned down the wlan0 link and did a very minimial TCP/IP data transfer loop (about 25 characters a second) and after about 15 minutes things just got wonky. I terminated the test, and again, I wasn't able to ping out.
So this morning I was going to reverse the interfaces (enable wlan0 and turn down wwan0) and repeat, but didn't get that far cause I noticed this...$: adb shell / # ifconfig docker0 Link encap:Ethernet HWaddr 02:42:A2:AB:4C:25 inet addr:---------- Bcast:0.0.0.0 Mask:255.255.0.0 inet6 addr: ----------------/64 Scope:Link UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:3 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:0 (0.0 B) TX bytes:216 (216.0 B) lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:65536 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) wlan0 Link encap:Ethernet HWaddr 18:47:3D:B1:BE:0F inet addr:192.168.1.230 Bcast:192.168.1.255 Mask:255.255.255.0 inet6 addr: ----------------/64 Scope:Link inet6 addr: ----------------------------/64 Scope:Global UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:221 errors:0 dropped:0 overruns:0 frame:0 TX packets:46 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:3000 RX bytes:45620 (44.5 KiB) TX bytes:4536 (4.4 KiB) wwan0 Link encap:UNSPEC HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00 inet addr:--.--.--.-- P-t-P:--.--.--.-- Mask:255.255.255.192 UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1 RX packets:22 errors:0 dropped:0 overruns:0 frame:0 TX packets:22 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:2350 (2.2 KiB) TX bytes:2164 (2.1 KiB) / # ping google.com PING google.com (142.251.40.238) 56(84) bytes of data. 64 bytes from lga34s39-in-f14.1e100.net (142.251.40.238): icmp_req=1 ttl=55 time=38.8 ms 64 bytes from lga34s39-in-f14.1e100.net (142.251.40.238): icmp_req=2 ttl=55 time=43.0 ms ^C --- google.com ping statistics --- 2 packets transmitted, 2 received, 0% packet loss, time 1002ms rtt min/avg/max/mdev = 38.858/40.949/43.041/2.101 ms / # ip link set dev wwan0 down / # ping google.com ping: unknown host google.com / # ping 142.250.204.14 PING 142.250.204.14 (142.250.204.14) 56(84) bytes of data. 64 bytes from 142.250.204.14: icmp_req=1 ttl=117 time=199 ms 64 bytes from 142.250.204.14: icmp_req=2 ttl=117 time=218 ms ^C --- 142.250.204.14 ping statistics --- 2 packets transmitted, 2 received, 0% packet loss, time 1001ms rtt min/avg/max/mdev = 199.439/208.882/218.325/9.443 ms / #This is just after rebooting VOXL (I replaced some network addresses with dashes). Notice that the initial ping succeeds (using DNS), then I shut down wwan0, then second ping (using dns) fails, but when I use direct IP addess it succeeds.
It seems like the DNS server configuration information in linux gets wonked after bringing wwan0 down.
Any thoughts? -
@Ed-Sutter And to be safe if you're in station mode I would set your ssid and pass to dummy values, i.e
voxl-wifi station tmp tmpbecause I've seen in the past wherewlan0will try to bring itself back up after you manually force it down.@tom One thing I just noticed...
If I boot up without an LTE modem, then /etc/resolv.conf is:# Generated by dhcpcd from wlan0 # /etc/resolv.conf.head can replace this line domain myfiosgateway.com nameserver 192.168.1.1 # /etc/resolv.conf.tail can replace this lineThat (above) makes sense. That's my ISP (Fios) and wifi subnet in my home.
If I boot up with the LTE modem, then /etc/resolve.conf is:nameserver 172.26.38.1Looks like something in the modem startup overwrites /etc/resolv.conf. The script "enable-dns.sh" is called by voxl-modem-start.sh, but it only writes to /etc/resolve.conf if it doesn't already exist (plus it writes 8.8.8.8, which apparently is Google dns).
Any idea how this is being written? -
@Ed-Sutter And to be safe if you're in station mode I would set your ssid and pass to dummy values, i.e
voxl-wifi station tmp tmpbecause I've seen in the past wherewlan0will try to bring itself back up after you manually force it down. -
@Ed-Sutter I'm speaking specifically of VOXL, not your host computer, but it's the same idea. It's the actual Linux device driver for that piece of hardware. For example: https://gitlab.com/voxl-public/system-image-build/apq8096-kernel/-/blob/main/drivers/net/usb/qmi_wwan.c#L772
@Eric-Katzfey Somehow this slipped through the cracks... I just looked in that file and I don't see the VID/PID of the EM7565 listed. So a couple of questions:
- What does this mean?
- Do you know what is involved in getting it listed?
I have the latest driver files from Sierra Wireless, and they do have what I need. Is this a module that I can update on VOXL?
Ed
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