QDL device not connected

[will.huang.oksi]

To whom it may concern,

following this instruction to https://docs.modalai.com/voxl2-unbricking/

slide the SW2 switch into the ON position,

but in QDL Tool, it shows QDL device not connected.

I have confirmed that the USB-C cable works with other VOXL devices.

Any suggestions or anything I missed?

Thank you for your precious time on this.

[will.huang.oksi]

Hello,
if you need any other information for this question,
please don't hesitate to let me know.
Thank you for helping!

[will.huang.oksi]

Hello ModalAI Team,
If you need any additional information regarding the issue I’m currently experiencing, please don’t hesitate to let me know.
I appreciate your time and support on this matter.

[will.huang.oksi]

Hello ModalAI Team,
Here is the HW and SDK info

• ModalAI Flight Deck M0054
• VOXL system image 1.8.02-M0054-14.1a-perf
• VOXL suite 1.4.1

Thank you.

[ZuraNeb]

@will-huang-oksi

Hello, thank you for your patience.

Can you run the lsusb command and let us know the output? (As the voxl is plugged in)

[Nathan Raras]

Hello @will-huang-oksi,

In response to @ZuraNeb as well, when running "lsusb" in your terminal with the device powered on and connected over USB, you should see the following device:

If not, I'd recommend filing an RMA and we can further debug the issue: https://www.modalai.com/pages/rma

[will.huang.oksi]

Hello @Nathan-Raras and @Nathan-Raras ,

I don't see any Qualcomm device with running "lsusb".
I also have confirmed that the USB-C cable is able to access another VOXL device.
So I have submitted the RMA

Please let me know if any questions or suggestions.
Thank you very much for supporting.