ModalAI Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    QDL device not connected

    Ask your questions right here!
    3
    7
    82
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • W
      will.huang.oksi
      last edited by

      To whom it may concern,

      following this instruction to https://docs.modalai.com/voxl2-unbricking/

      slide the SW2 switch into the ON position,

      26feb7e9-e497-4cb4-89be-ffeec74306e0-image.png

      but in QDL Tool, it shows QDL device not connected.

      c3679163-9bb1-4e6d-a8a0-624623e7bf36-image.png

      I have confirmed that the USB-C cable works with other VOXL devices.

      Any suggestions or anything I missed?

      Thank you for your precious time on this.

      W 1 Reply Last reply Reply Quote 0
      • W
        will.huang.oksi @will.huang.oksi
        last edited by

        Hello,
        if you need any other information for this question,
        please don't hesitate to let me know.
        Thank you for helping!

        W 1 Reply Last reply Reply Quote 0
        • W
          will.huang.oksi @will.huang.oksi
          last edited by

          Hello ModalAI Team,
          If you need any additional information regarding the issue I’m currently experiencing, please don’t hesitate to let me know.
          I appreciate your time and support on this matter.

          W 1 Reply Last reply Reply Quote 0
          • W
            will.huang.oksi @will.huang.oksi
            last edited by

            Hello ModalAI Team,
            Here is the HW and SDK info

            • ModalAI Flight Deck M0054
            • VOXL system image 1.8.02-M0054-14.1a-perf
            • VOXL suite 1.4.1

            Thank you.

            Z N 2 Replies Last reply Reply Quote 0
            • Z
              ZuraNeb @will.huang.oksi
              last edited by ZuraNeb

              @will-huang-oksi

              Hello, thank you for your patience.

              Can you run the lsusb command and let us know the output? (As the voxl is plugged in)

              1 Reply Last reply Reply Quote 0
              • N
                Nathan Raras ModalAI Team @will.huang.oksi
                last edited by

                Hello @will-huang-oksi,

                In response to @ZuraNeb as well, when running "lsusb" in your terminal with the device powered on and connected over USB, you should see the following device:
                Screenshot from 2025-06-02 11-50-13.png

                If not, I'd recommend filing an RMA and we can further debug the issue: https://www.modalai.com/pages/rma

                W 1 Reply Last reply Reply Quote 0
                • W
                  will.huang.oksi @Nathan Raras
                  last edited by

                  Hello @Nathan-Raras and @Nathan-Raras ,

                  I don't see any Qualcomm device with running "lsusb".
                  I also have confirmed that the USB-C cable is able to access another VOXL device.
                  So I have submitted the RMA
                  d45c5737-8bf3-4c8b-9e7d-851acbfe82a8-image.png

                  Please let me know if any questions or suggestions.
                  Thank you very much for supporting.

                  1 Reply Last reply Reply Quote 0
                  • First post
                    Last post
                  Powered by NodeBB | Contributors