Sierra Modem not showing in Device Manager/wds errors
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Hi,
Using the VOXL2 with the em9291 sierra wireless chip and WLAN board (setup does get an IP address).We are able to get the SIM profile working but still having issues with the Sierra wireless Modem and it does not show in Device manager on our PC
It does show as enabled and active (running) from the adb shell responses
Could this be the cause of 'wds' service not working or the QMI protocol errors below?voxl2:/$ systemctl status voxl-modem
● voxl-modem.service - Modem Initialization
Loaded: loaded (/etc/systemd/system/voxl-modem.service; enabled; vendor preset: enabled)
Active: active (running) since Thu 2023-03-02 13:25:00 UTC; 53min ago
Process: 8075 ExecStartPre=/bin/sleep 2 (code=exited, status=0/SUCCESS)
Main PID: 8076 (voxl-modem-star)
Tasks: 4 (limit: 4915)
CGroup: /system.slice/voxl-modem.service
├─ 8076 /bin/bash /usr/bin/voxl-modem-start
├─ 8104 /usr/lib/libmbim/mbim-proxy
└─19866 sleep 1Mar 02 14:18:29 m0054 voxl-modem-start[8076]: error: couldn't create client for the 'wds' service: QMI protocol error (5): 'ClientIdsExhausted'
Mar 02 14:18:29 m0054 voxl-modem-start[8076]: Error detected! Retrying...
Mar 02 14:18:30 m0054 voxl-modem-start[8076]: error: couldn't create client for the 'wds' service: QMI protocol error (5): 'ClientIdsExhausted'
Mar 02 14:18:30 m0054 voxl-modem-start[8076]: Error detected! Retrying...
Mar 02 14:18:31 m0054 voxl-modem-start[8076]: error: couldn't create client for the 'wds' service: QMI protocol error (5): 'ClientIdsExhausted'
Mar 02 14:18:31 m0054 voxl-modem-start[8076]: Error detected! Retrying...
Mar 02 14:18:32 m0054 voxl-modem-start[8076]: error: couldn't create client for the 'wds' service: QMI protocol error (5): 'ClientIdsExhausted'
Mar 02 14:18:32 m0054 voxl-modem-start[8076]: Error detected! Retrying...
Mar 02 14:18:33 m0054 voxl-modem-start[8076]: error: couldn't create client for the 'wds' service: QMI protocol error (5): 'ClientIdsExhausted'
Mar 02 14:18:33 m0054 voxl-modem-start[8076]: Error detected! Retrying...I checked the board and all the cabling looks connected and boards fully seated.
Thanks!
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@RSAUser1 Have you confirmed that your network provider supports the em9291 modem?
It won't be possible to see the Sierra modem under device manager if it is an add-on board, USB devices aren't passed through in that way
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@tom This is a test SIM and the manufacture does support Sierra wireless. It uses the GSMA TS48 SIM profile which is a universal test profile that works with everything I have used it with as well. When we inject a signal from a base station emulator the EM9291 does not respond and this SIM works with other devices when connecting to the emulator.
Ok I wasn't sure because the EM9291 user guide states both QC and Sierra wireless should show up but yes that is not used as a add-on board.
Any idea why the wds service is giving the error?
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@RSAUser1 I can't provide too much help when it comes to the modem itself. We test each modem with a Google Fi SIM card / network connection before shipping so hardware-wise it should be functional. Sierra may be able to provide more detail on the errors being generated.
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@tom ok Thanks for your help. Have a great day.
