starling 2 RMA
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I'm writing you as I couldn't find relevant information regarding my question neither in the forum nor at the FAQ section. We purchased about 6 drones from you in the past and currently facing a problem with one of our drones. basically the VOXL2 main board seems to be dead. we've tried to connect to it via usb from various computers, but it doesn't even show up in the dmesg/lsusb. since we have many other drones (hence parts) we quickly eliminated the other options, i.e. other parts being broken. it is definitely the main voxl2 board.
I'm wondering now whether in this case, for creating an RMA, would it be sufficient for you that we send back the board itself or you really need us to send back the full Starling 2 drone itself?
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I'm writing you as I couldn't find relevant information regarding my question neither in the forum nor at the FAQ section. We purchased about 6 drones from you in the past and currently facing a problem with one of our drones. basically the VOXL2 main board seems to be dead. we've tried to connect to it via usb from various computers, but it doesn't even show up in the dmesg/lsusb. since we have many other drones (hence parts) we quickly eliminated the other options, i.e. other parts being broken. it is definitely the main voxl2 board.
I'm wondering now whether in this case, for creating an RMA, would it be sufficient for you that we send back the board itself or you really need us to send back the full Starling 2 drone itself?
@Viktor-Gal Likely would be best to send the full drone. If an image sensor or other peripheral goes bad it could affect the power train preventing the board from getting proper power. Therefore it would be best for the team to do an inspection of the full drone.
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@Viktor-Gal Likely would be best to send the full drone. If an image sensor or other peripheral goes bad it could affect the power train preventing the board from getting proper power. Therefore it would be best for the team to do an inspection of the full drone.
@tom as said when we swapped the voxl2 board from another drone everything works fine. moreover, i assume that the board should work without connecting anything to it (just power and usbc) but there's 0 signal from the voxl2 board itself. meaning nothing pops up in lsusb -v.
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@tom as said when we swapped the voxl2 board from another drone everything works fine. moreover, i assume that the board should work without connecting anything to it (just power and usbc) but there's 0 signal from the voxl2 board itself. meaning nothing pops up in lsusb -v.
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