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  3. "Failed - Network error" when downloading VOXL Emulator 1.7.tgz

"Failed - Network error" when downloading VOXL Emulator 1.7.tgz

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  • svenzymeS Offline
    svenzymeS Offline
    svenzyme
    wrote on last edited by
    #1

    When we download the emulator from the developer resources, we receive the error in the title after it pulls down the 1.1 GB. The page source indicates that maybe it's Stripe authentication? Happens the same from linux, mac and windows from diverse location. Is there a source besides browser perhaps to acquire the package? Thanks!

    The link we use is https://developer.modalai.com/asset/eula-download/75

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    • modaltbM Offline
      modaltbM Offline
      modaltb
      ModalAI Team
      wrote on last edited by
      #2

      Hi @svenzyme , the Stripe javascript is part of a Sails.js template that's used but sitting idle for now. I also got a failed download, going to dig in and see what's causing it.

      Will give you an update once it's working!

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      • modaltbM Offline
        modaltbM Offline
        modaltb
        ModalAI Team
        wrote on last edited by
        #3

        @svenzyme , I rebooted the container running that web server and then the download worked on my end.

        Can you give another try please?

        I didn't see anything special in the logs but will keep an eye out. Thanks for the info.

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        • svenzymeS Offline
          svenzymeS Offline
          svenzyme
          wrote on last edited by
          #4

          Thanks for the quick response!

          Three more attempts with the same failed completions. Very odd. Is an alternative download possible via slack or ftp? I understand that EULA might prevent that type of file transfer. I really appreciate the eagerness to work on this.

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          • modaltbM Offline
            modaltbM Offline
            modaltb
            ModalAI Team
            wrote on last edited by
            #5

            Very odd! Let me get an email to you.
            Thanks,
            Travis

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            • Akshay WalvekarA Offline
              Akshay WalvekarA Offline
              Akshay Walvekar
              wrote on last edited by
              #6

              Any update on this? I also faced the same issue.

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              • modaltbM Offline
                modaltbM Offline
                modaltb
                ModalAI Team
                wrote on last edited by
                #7

                Hi @Akshay-Walvekar ,
                Dang I thought it was working, let me look again, not sure why this is failing…. Will update once I resolve.

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                • modaltbM Offline
                  modaltbM Offline
                  modaltb
                  ModalAI Team
                  wrote on last edited by
                  #8

                  I'm not positive what is causing this, I'm not seeing it on my end, so it could be timing/bandwidth related. I saw something in the nginx logs that lead to to trying to set proxy_max_temp_file_size to 0 and I just rebuilt that container.

                  @Akshay-Walvekar can you give a shot when you have a chance to download again?

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                  • Akshay WalvekarA Offline
                    Akshay WalvekarA Offline
                    Akshay Walvekar
                    wrote on last edited by
                    #9

                    Thanks for the support.
                    Today, I was able to download VOXL Emulator 1.7.tgz successfully

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                    • H Offline
                      H Offline
                      howard
                      Regular
                      wrote on last edited by
                      #10

                      I am also facing same issue, tried multiple times yet unable to download, please help

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