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    "Failed - Network error" when downloading VOXL Emulator 1.7.tgz

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    • svenzymeS
      svenzyme
      last edited by

      When we download the emulator from the developer resources, we receive the error in the title after it pulls down the 1.1 GB. The page source indicates that maybe it's Stripe authentication? Happens the same from linux, mac and windows from diverse location. Is there a source besides browser perhaps to acquire the package? Thanks!

      The link we use is https://developer.modalai.com/asset/eula-download/75

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      • modaltbM
        modaltb ModalAI Team
        last edited by

        Hi @svenzyme , the Stripe javascript is part of a Sails.js template that's used but sitting idle for now. I also got a failed download, going to dig in and see what's causing it.

        Will give you an update once it's working!

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        • modaltbM
          modaltb ModalAI Team
          last edited by

          @svenzyme , I rebooted the container running that web server and then the download worked on my end.

          Can you give another try please?

          I didn't see anything special in the logs but will keep an eye out. Thanks for the info.

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          • svenzymeS
            svenzyme
            last edited by

            Thanks for the quick response!

            Three more attempts with the same failed completions. Very odd. Is an alternative download possible via slack or ftp? I understand that EULA might prevent that type of file transfer. I really appreciate the eagerness to work on this.

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            • modaltbM
              modaltb ModalAI Team
              last edited by

              Very odd! Let me get an email to you.
              Thanks,
              Travis

              1 Reply Last reply Reply Quote 1
              • Akshay WalvekarA
                Akshay Walvekar
                last edited by

                Any update on this? I also faced the same issue.

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                • modaltbM
                  modaltb ModalAI Team
                  last edited by

                  Hi @Akshay-Walvekar ,
                  Dang I thought it was working, let me look again, not sure why this is failing…. Will update once I resolve.

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                  • modaltbM
                    modaltb ModalAI Team
                    last edited by

                    I'm not positive what is causing this, I'm not seeing it on my end, so it could be timing/bandwidth related. I saw something in the nginx logs that lead to to trying to set proxy_max_temp_file_size to 0 and I just rebuilt that container.

                    @Akshay-Walvekar can you give a shot when you have a chance to download again?

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                    • Akshay WalvekarA
                      Akshay Walvekar
                      last edited by

                      Thanks for the support.
                      Today, I was able to download VOXL Emulator 1.7.tgz successfully

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                      • H
                        howard
                        last edited by

                        I am also facing same issue, tried multiple times yet unable to download, please help

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