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  4. Please Read: Support Request Format for Best Results

Please Read: Support Request Format for Best Results

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  • ModeratorM Offline
    ModeratorM Offline
    Moderator
    ModalAI Team
    wrote on last edited by Moderator
    #1

    When making a request for support, there are some key pieces of information that really help speed up the support process. Please try to include the following when making a request:

    • What hardware are you using? If you have specific SKU or serial number, that is also helpful
    • What version of software are you using? voxl-version is very helpful for determining software version.
    • How have you configured the software? What is the output of voxl-inspect-services
    • Do you have any logs? Uploading PX4 logs to https://logs.px4.io can be very helpful. See details on PX4 logs here
    • Can you share pictures of your setup?
    • Have you looked at the source code? If so, can you point to any potential issues?
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