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    Please Read: Support Request Format for Best Results

    Support Request Format for Best Results
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    • M
      Moderator ModalAI Team
      last edited by Moderator 25 Sept 2023, 17:43 19 Sept 2023, 21:15

      When making a request for support, there are some key pieces of information that really help speed up the support process. Please try to include the following when making a request:

      • What hardware are you using? If you have specific SKU or serial number, that is also helpful
      • What version of software are you using? voxl-version is very helpful for determining software version.
      • How have you configured the software? What is the output of voxl-inspect-services
      • Do you have any logs? Uploading PX4 logs to https://logs.px4.io can be very helpful. See details on PX4 logs here
      • Can you share pictures of your setup?
      • Have you looked at the source code? If so, can you point to any potential issues?
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      • M Moderator pinned this topic on 19 Sept 2023, 21:16
      • M Moderator locked this topic on 20 Sept 2023, 13:56
      • M Moderator referenced this topic on 10 Oct 2023, 15:43
      • M Moderator referenced this topic on 17 Oct 2023, 16:14
      • M Moderator referenced this topic on 29 Jan 2024, 16:45
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