Hi @voxltester
Apologies you are having issues with the power cable.
We have expressed in several forum posts that care must be employed when removing and inserting any power cables to not tug on the cables themselves, but rather the large shroud/connector housing.
Pulling on any cable repeatedly will dramatically reduce it's service life as it results in frayed conductors at the pin crimp contacts. This is not an MCBL-00001 issue, but all cables in all electronics not just from ModalAI.
There are no plans to change this solution as it has been tried and true for over a decade. Some of my power cables are nearing 13 years old and every one can last that long if handled properly.
If needed, I can try to search through some forum posts where I think we have a picture showing the recommended methods of grabbing onto the plastic shroud instead of the cable conductors themselves. Our team is trained on this method as well.
Hope this helps.
