Posts made by JoshRebello

@Andre-Moura That's alright, thank you so much for all your help on this!

@Andre-Moura Hi Andre,
Thanks for the quick response on this, really appreciate it!

Seems like it's mostly going to be an RMA for me as well, letting the company know is going to be tough.
By any chance, do you remember the costs your entire RMA process came to? Shipping and back, just trying to get as much info as I can to submit to my company.

Thanks in advance!

Kind regards,
Joshua Rebello.

@Andre-Moura Hi Andre,

Just reaching out in case you get this. I'm currently facing the exact same issue you had with your sentinel, the same as in this thread. Done all the checks similar to what was posted in this thread got the exact same results as you as well - so I'm assuming it is the same issue that you had.

I've been asked to do an RMA but I wanted to check if there was anything else I can do before an RMA as shipping back to the US will be an issue for my company. How did you get your issue resolved in the end? Via RMA or did you find a solution?

Hoping to hear from you.

Kind regards,
Joshua Rebello.

@tom Hello,
Thanks for getting back to me on this.

Thank you for getting back to me on this. Looks like I will have to go through RMA to get the issue resolved.
On that note, does your team have an office in the UK that can support this? or is shipping to the US the only option?

Regards,
Joshua Rebello.

@tom Hello,

I haven't heard any response since my last question. Would really appreciate some support on this even if it's virtual support.
Hoping to hear from you soon.

Kind regards,
Joshua Rebello.

@tom Is there no other option other than an RMA? How was the issue solved for the case I refereed to in this support ticket? We're based in the UK and there will be a lot of complication sending the drone over to the US with my company.

Hi @tom

Any updates after my reply above? I'd really like to get this issue sorted and start some work on the drone.

Cheers,
Joshua

@tom Yes, that's correct. I got the QDL tool and tried to install as directed in this doc - https://docs.modalai.com/voxl2-unbricking/#flash. It still failed

@tom I couldn't I tried, it was one of the suggestions mentioned if my adb wouldn't connect so I gave it a try.
I tested 'force fastboot', since that did not work, I followed the VOXL 2 QDL Guide to try and flash the VOXL2 QDL Image 14.1a_1.1.2. What I got was:

andre@andre:~/1.1.2-M0054-14.1a-FLAT-V3/ufs$ sudo qdl --debug --storage ufs --include . prog_firehose_ddr.elf rawprogram_unsparse0.xml rawprogram1.xml rawprogram2.xml rawprogram3.xml rawprogram4.xml rawprogram5.xml patch0.xml patch1.xml patch2.xml patch3.xml patch4.xml patch5.xml
Waiting for EDL device
HELLO version: 0x2 compatible: 0x1 max_len: 1024 mode: 0
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END OF IMAGE image: 13 status: 0
DONE status: 1
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Binary build date: Aug 17 2021 @ 23:37:37" /></data>
LOG: INFO: Binary build date: Aug 17 2021 @ 23:37:37
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Binary build date: Aug 17 2021 @ 23:37:37
" /></data>
LOG: INFO: Binary build date: Aug 17 2021 @ 23:37:37 
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Chip serial num: 1794324607 (0x6af3387f)" /></data>
LOG: INFO: Chip serial num: 1794324607 (0x6af3387f)
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Supported Functions (15):" /></data>
LOG: INFO: Supported Functions (15):
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: program" /></data>
LOG: INFO: program
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: read" /></data>
LOG: INFO: read
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: nop" /></data>
LOG: INFO: nop
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: patch" /></data>
LOG: INFO: patch
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: configure" /></data>
LOG: INFO: configure
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: setbootablestoragedrive" /></data>
LOG: INFO: setbootablestoragedrive
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: erase" /></data>
LOG: INFO: erase
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: power" /></data>
LOG: INFO: power
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: firmwarewrite" /></data>
LOG: INFO: firmwarewrite
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: getstorageinfo" /></data>
LOG: INFO: getstorageinfo
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: benchmark" /></data>
LOG: INFO: benchmark
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: emmc" /></data>
LOG: INFO: emmc
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: ufs" /></data>
LOG: INFO: ufs
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: fixgpt" /></data>
LOG: INFO: fixgpt
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: getsha256digest" /></data>
LOG: INFO: getsha256digest
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: End of supported functions 15" /></data>
LOG: INFO: End of supported functions 15
qdl: firehose operation timed out
FIREHOSE WRITE: <?xml version="1.0"?>
<data><configure MemoryName="ufs" MaxPayloadSizeToTargetInBytes="1048576" verbose="0" ZLPAwareHost="1" SkipStorageInit="0"/></data>

FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Calling handler for configure" /></data>
LOG: INFO: Calling handler for configure
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Storage type set to value UFS" /></data>
LOG: INFO: Storage type set to value UFS
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<response value="ACK" MemoryName="UFS" MinVersionSupported="1" Version="1" MaxPayloadSizeToTargetInBytes="1048576" MaxPayloadSizeToTargetInBytesSupported="1048576" MaxXMLSizeInBytes="4096" DateTime="Aug 17 2021 - 23:37:37" /></data>
[CONFIGURE] max payload size: 1048576
FIREHOSE WRITE: <?xml version="1.0"?>
<data><program SECTOR_SIZE_IN_BYTES="4096" num_partition_sectors="32776" physical_partition_number="0" start_sector="3154440" filename="qti-ubuntu-robotics-image-qrb5165-rb5-sysfs_1.ext4"/></data>

FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Calling handler for program" /></data>
LOG: INFO: Calling handler for program
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="ERROR: Failed to initialize (open whole lun) UFS Device slot 0 partition 0" /></data>
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FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="ERROR: Failed to open the device:3 slot:0 partition:0 error:0" /></data>
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FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="ERROR: OPEN handle NULL and no error, weird 344489460" /></data>
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FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="ERROR: Failed to open device, type:UFS, slot:0, lun:0 error:3" /></data>
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FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<response value="NAK" rawmode="false" /></data>
[PROGRAM] failed to setup programming

Or sometimes, after this, the command would run instantly but with no console output.

@tom Oh apologies, my bad. Yes, it is enumerating but just in QDL mode.
Yes, i tried going through the QDL flash, but got errors - the flash didn't complete. GOt the same errors as posted in the post I've linked up.
And yes, after trying the QDL flash, I turned the switch back off but the QDL flash did not complete for me.

@tom Nope, I don't see the VOXL2 SN or anything.

Bus 004 Device 004: ID 05c6:9008 Qualcomm, Inc. Gobi Wireless Modem (QDL mode)

This is what I get, exactly the same as in the other post.

Hello Team,

I'd like assistance with my Sentinel issue, I'm facing the exact same problems as the one in this post - https://forum.modalai.com/topic/2131/sentinel-voxl2-not-booting-not-flashing?_=1700502794310

I've tried everything suggested in that post, to the dot by the developer team. But I'm facing the exact same issues as outlined there, the only difference being they had the issue immediate next day. I was using my Sentinel drone a few months back and everything worked fine, I was caught up with another project at work and couldn't use it for a few months and now that I'm trying to start it up again, I'm facing this issue where I cannot connect via the adb shell.

Just wanted to know how this was resolved? Want to avoid the RMA if possible as it will be difficult for us.
Everything suggested so far in this post has been attempted, still facing the issue. Also the errors are exactly similar to what @Andre-Moura faced in that post. Only using batteries provided by ModalAI as well, tried different cables and computers.

Hoping to hear from you.

Kind regards,
Joshua Rebello.

@tom Hello,

My issue is very similar to this, getting the same output as above when I perform the 'initiate flash' sequence.
My drone was working fine and now when I try to use it again it's having the same issue where 'adb' doesn't detect it. Only for me it wasn't a next day issue, I haven't used my Sentinel for a few months as I was caught up with other projects. Now al of a sudden it won't connect at all.

Just wanted to know how this was resolved? Want to avoid the RMA if possible as it will be difficult for us.
Everything suggested so far in this post has been attempted, still facing the issue. Also the errors are exactly similar to what @Andre-Moura faced. Only using batteries provided by ModalAI as well.

Cheers,
Joshua

My company wanted to purchase the Qualcomm Flight RB5 5G Platform Drone for testing and research purpose.
What we were attracted to most was its 5G compatibility and we wanted to know if its 5G module could be altered or reprogrammed in anyway for various testing scenarios? If it's frequency could be set to particular range, etc. On the site its use cases only mention long-range flying and BVLOS but we also wanted to test it with our 5G testbed. Was hoping you could provide a bit more information on it's 5G module or and all it's capabilities.