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    Sentinel (VOXL2) not connecting via ADB and not able to boot

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    • J
      JoshRebello
      last edited by JoshRebello

      Hello Team,

      I'd like assistance with my Sentinel issue, I'm facing the exact same problems as the one in this post - https://forum.modalai.com/topic/2131/sentinel-voxl2-not-booting-not-flashing?_=1700502794310

      I've tried everything suggested in that post, to the dot by the developer team. But I'm facing the exact same issues as outlined there, the only difference being they had the issue immediate next day. I was using my Sentinel drone a few months back and everything worked fine, I was caught up with another project at work and couldn't use it for a few months and now that I'm trying to start it up again, I'm facing this issue where I cannot connect via the adb shell.

      Just wanted to know how this was resolved? Want to avoid the RMA if possible as it will be difficult for us.
      Everything suggested so far in this post has been attempted, still facing the issue. Also the errors are exactly similar to what @Andre-Moura faced in that post. Only using batteries provided by ModalAI as well, tried different cables and computers.

      Hoping to hear from you.

      Kind regards,
      Joshua Rebello.

      tomT 1 Reply Last reply Reply Quote 0
      • tomT
        tom admin @JoshRebello
        last edited by

        @JoshRebello Copying my response from the other thread. If you run lsusb or sudo dmesg -wH on your host PC do you see the device enumerating when plugged in?

        J 1 Reply Last reply Reply Quote 0
        • J
          JoshRebello @tom
          last edited by

          @tom Nope, I don't see the VOXL2 SN or anything.

          Bus 004 Device 004: ID 05c6:9008 Qualcomm, Inc. Gobi Wireless Modem (QDL mode)

          This is what I get, exactly the same as in the other post.

          tomT 1 Reply Last reply Reply Quote 0
          • tomT
            tom admin @JoshRebello
            last edited by

            @JoshRebello That's what I meant, it is enumerating but just in QDL mode. You say you already went through the QDL flash is that correct?

            Did you turn the switch back off after QDL was complete?

            J 1 Reply Last reply Reply Quote 0
            • J
              JoshRebello @tom
              last edited by

              @tom Oh apologies, my bad. Yes, it is enumerating but just in QDL mode.
              Yes, i tried going through the QDL flash, but got errors - the flash didn't complete. GOt the same errors as posted in the post I've linked up.
              And yes, after trying the QDL flash, I turned the switch back off but the QDL flash did not complete for me.

              tomT 1 Reply Last reply Reply Quote 0
              • tomT
                tom admin @JoshRebello
                last edited by

                @JoshRebello How did you install qdl?

                J 1 Reply Last reply Reply Quote 0
                • J
                  JoshRebello @tom
                  last edited by

                  @tom I couldn't I tried, it was one of the suggestions mentioned if my adb wouldn't connect so I gave it a try.
                  I tested 'force fastboot', since that did not work, I followed the VOXL 2 QDL Guide to try and flash the VOXL2 QDL Image 14.1a_1.1.2. What I got was:

                  andre@andre:~/1.1.2-M0054-14.1a-FLAT-V3/ufs$ sudo qdl --debug --storage ufs --include . prog_firehose_ddr.elf rawprogram_unsparse0.xml rawprogram1.xml rawprogram2.xml rawprogram3.xml rawprogram4.xml rawprogram5.xml patch0.xml patch1.xml patch2.xml patch3.xml patch4.xml patch5.xml
Waiting for EDL device
HELLO version: 0x2 compatible: 0x1 max_len: 1024 mode: 0
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END OF IMAGE image: 13 status: 0
DONE status: 1
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Binary build date: Aug 17 2021 @ 23:37:37" /></data>
LOG: INFO: Binary build date: Aug 17 2021 @ 23:37:37
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Binary build date: Aug 17 2021 @ 23:37:37
" /></data>
LOG: INFO: Binary build date: Aug 17 2021 @ 23:37:37 
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Chip serial num: 1794324607 (0x6af3387f)" /></data>
LOG: INFO: Chip serial num: 1794324607 (0x6af3387f)
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Supported Functions (15):" /></data>
LOG: INFO: Supported Functions (15):
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: program" /></data>
LOG: INFO: program
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: read" /></data>
LOG: INFO: read
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: nop" /></data>
LOG: INFO: nop
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: patch" /></data>
LOG: INFO: patch
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: configure" /></data>
LOG: INFO: configure
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: setbootablestoragedrive" /></data>
LOG: INFO: setbootablestoragedrive
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: erase" /></data>
LOG: INFO: erase
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: power" /></data>
LOG: INFO: power
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: firmwarewrite" /></data>
LOG: INFO: firmwarewrite
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: getstorageinfo" /></data>
LOG: INFO: getstorageinfo
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: benchmark" /></data>
LOG: INFO: benchmark
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: emmc" /></data>
LOG: INFO: emmc
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: ufs" /></data>
LOG: INFO: ufs
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: fixgpt" /></data>
LOG: INFO: fixgpt
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: getsha256digest" /></data>
LOG: INFO: getsha256digest
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: End of supported functions 15" /></data>
LOG: INFO: End of supported functions 15
qdl: firehose operation timed out
FIREHOSE WRITE: <?xml version="1.0"?>
<data><configure MemoryName="ufs" MaxPayloadSizeToTargetInBytes="1048576" verbose="0" ZLPAwareHost="1" SkipStorageInit="0"/></data>

FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Calling handler for configure" /></data>
LOG: INFO: Calling handler for configure
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Storage type set to value UFS" /></data>
LOG: INFO: Storage type set to value UFS
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<response value="ACK" MemoryName="UFS" MinVersionSupported="1" Version="1" MaxPayloadSizeToTargetInBytes="1048576" MaxPayloadSizeToTargetInBytesSupported="1048576" MaxXMLSizeInBytes="4096" DateTime="Aug 17 2021 - 23:37:37" /></data>
[CONFIGURE] max payload size: 1048576
FIREHOSE WRITE: <?xml version="1.0"?>
<data><program SECTOR_SIZE_IN_BYTES="4096" num_partition_sectors="32776" physical_partition_number="0" start_sector="3154440" filename="qti-ubuntu-robotics-image-qrb5165-rb5-sysfs_1.ext4"/></data>

FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Calling handler for program" /></data>
LOG: INFO: Calling handler for program
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="ERROR: Failed to initialize (open whole lun) UFS Device slot 0 partition 0" /></data>
LOG: ERROR: Failed to initialize (open whole lun) UFS Device slot 0 partition 0
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="ERROR: Failed to open the device:3 slot:0 partition:0 error:0" /></data>
LOG: ERROR: Failed to open the device:3 slot:0 partition:0 error:0
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="ERROR: OPEN handle NULL and no error, weird 344489460" /></data>
LOG: ERROR: OPEN handle NULL and no error, weird 344489460
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="ERROR: Failed to open device, type:UFS, slot:0, lun:0 error:3" /></data>
LOG: ERROR: Failed to open device, type:UFS, slot:0, lun:0 error:3
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<response value="NAK" rawmode="false" /></data>
[PROGRAM] failed to setup programming

                  Or sometimes, after this, the command would run instantly but with no console output.

                  tomT 1 Reply Last reply Reply Quote 0
                  • tomT
                    tom admin @JoshRebello
                    last edited by

                    @JoshRebello What I'm asking is how did you get the QDL tool itself onto your PC? Did you clone the repo and build it like in this doc?: https://docs.modalai.com/voxl2-unbricking/#flash

                    We've seen qdl failures if it is installed from other sources

                    J 2 Replies Last reply Reply Quote 0
                    • J
                      JoshRebello @tom
                      last edited by JoshRebello

                      @tom Yes, that's correct. I got the QDL tool and tried to install as directed in this doc - https://docs.modalai.com/voxl2-unbricking/#flash. It still failed

                      1 Reply Last reply Reply Quote 0
                      • J
                        JoshRebello @tom
                        last edited by

                        Hi @tom

                        Any updates after my reply above? I'd really like to get this issue sorted and start some work on the drone.

                        Cheers,
                        Joshua

                        tomT 1 Reply Last reply Reply Quote 0
                        • tomT
                          tom admin @JoshRebello
                          last edited by

                          @JoshRebello I'd recommend an RMA: https://www.modalai.com/pages/rma

                          J 2 Replies Last reply Reply Quote 0
                          • J
                            JoshRebello @tom
                            last edited by

                            @tom Is there no other option other than an RMA? How was the issue solved for the case I refereed to in this support ticket? We're based in the UK and there will be a lot of complication sending the drone over to the US with my company.

                            1 Reply Last reply Reply Quote 0
                            • J
                              JoshRebello @tom
                              last edited by

                              @tom Hello,

                              I haven't heard any response since my last question. Would really appreciate some support on this even if it's virtual support.
                              Hoping to hear from you soon.

                              Kind regards,
                              Joshua Rebello.

                              tomT 1 Reply Last reply Reply Quote 0
                              • tomT
                                tom admin @JoshRebello
                                last edited by

                                @JoshRebello QDL is really the last resort effort to recover a bricked board. If that doesn't work there really isn't any other option than an RMA

                                J 1 Reply Last reply Reply Quote 0
                                • J
                                  JoshRebello @tom
                                  last edited by

                                  @tom Hello,
                                  Thanks for getting back to me on this.

                                  Thank you for getting back to me on this. Looks like I will have to go through RMA to get the issue resolved.
                                  On that note, does your team have an office in the UK that can support this? or is shipping to the US the only option?

                                  Regards,
                                  Joshua Rebello.

                                  tomT 1 Reply Last reply Reply Quote 0
                                  • tomT
                                    tom admin @JoshRebello
                                    last edited by

                                    @JoshRebello Our only office is in San Diego.

                                    1 Reply Last reply Reply Quote 0
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